Duty to Assist
The Federal Accountability Act and Treasury Board Secretariat directives apply to both the Access to Information Act and the Privacy Act, and require that all government institutions "make every reasonable effort to assist" individuals making a request for records, regardless of who the requester is. The Correctional Service of Canada is committed to ensuring that we:
- Provide accurate and complete responses.
- Provide an appropriate location within the government institution to examine the requested information.
When applicable, requesters will be given the option of having their request processed informally. However, the requester should know that only formal requests are subject to the provisions of the Acts, including the right to complain.For additional information, please refer to the Treasury Board Secretariat's Directive on the Administration of the Access to Information Act.
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