Offender Complaint and Grievance Process
- To provide clarification regarding:
- how to address issues that may arise between staff members and offenders while in a correctional environment
- how to administratively process offender complaints and grievances
- how to analyze, review, and respond to offender complaints and grievances
- additional provisions of the offender complaint and grievance process
- Once submitted, offender complaint and grievance submissions and responses are considered "Protected B" information. For details on the hierarchy of classified information, refer to the Guide to Information Security.
LEVELS OF THE OFFENDER COMPLAINT AND GRIEVANCE PROCESS
- Some grievances must be automatically initiated at higher levels than the complaint level, such as:
DEFERRING A COMPLAINT/GRIEVANCE
NOTE: When an offender alleges harassment, sexual harassment, or discrimination, and an outside investigation is convened, the grievance shall be deferred while the allegations are being investigated. The grievance will be automatically reactivated when the investigation report is received by the Institutional Head/District Director or the Director, Offender Redress.
PROCESSING OF COMPLAINTS/GRIEVANCES BY THE GRIEVANCE COORDINATOR
ASSIGNING A GRIEVANCE CODE
PRIORITIZATION AND CLASSIFICATION OF OFFENDER COMPLAINTS AND GRIEVANCES
CONSULTATIONS AT THE FINAL LEVEL
CLOSING A COMPLAINT/GRIEVANCE FILE
TRANSMITTING A COMPLAINT/GRIEVANCE TO THE NEXT LEVEL
HARASSMENT, SEXUAL HARASSMENT AND DISCRIMINATION GRIEVANCES
Designation Satisfies the Applicable Definition
Designation Does Not Satisfy the Applicable Definition
Convening an Outside Investigation
INMATE GRIEVANCE COMMITTEE
OUTSIDE REVIEW BOARD
USE OF FORCE GRIEVANCES
Acting Assistant Commissioner, Policy
Original Signed by:
- CD 081 - Offender Complaints and Grievances
- Grievance Code Reference Guide
- Guide to Information Security
- Offender Complaint and Grievance Training Modules
- Offender Redress OMSR User Guide
- Can I? May I? Should I? Getting it Right in Corrections
01A PLACEMENT OR MAINTENANCE ON SEGREGATION STATUS
A decision for or against placement in administrative segregation was unfair or improperly made, or an offender wants to get into or out of administrative segregation; the procedures pertaining to placement in segregation, right of recourse to the services of legal counsel at the time of placement in administrative segregation, the reviews and recommendations of the Segregation Review Board, the rationale for maintenance in administrative segregation, the segregation period and the review by Regional Headquarters every 60 days. (Note: An Independent Chairperson's decision to place an offender in disciplinary segregation cannot be grieved.)
01B LIVING CONDITIONS ON SEGREGATION STATUS
Some aspect of the living conditions in the administrative segregation or disciplinary segregation areas, or perceived unfair treatment experienced by a segregated offender because of segregated status; the programs and services available in segregation, staff visits to the segregation area, daily visits from health services professionals, the opportunity to exercise at least one hour a day, and access to showers and telephones.
GENERAL SUBJECT MATTERS
02A AMENITIES ’ PERSONAL
The provision of clothing, footwear, linens and other personal care items, excluding those prescribed for medical or health reasons.
02B AMENITIES ’ INSTITUTIONAL
The provision of physical shelter or the use of physical space in the institution as it relates to offenders, such as the delivery of water, heat, light, ventilation, cell furniture, cell sanitation, and cell assignment. This also covers institutional grounds, trailer units and issues such as the CSC smoking policy.
02C AMENITIES ’ FOOD AND DIET
The quality or quantity of food or the food service, including prescribed special diets, medical diets, diets of conscience, or religious diets.
02D CONDITIONS AND ROUTINE IN THE INSTITUTION
The institutional routine ’ the timing of meals or activities, the frequency and timing of offender counts, control of offender movements inside the perimeter, opportunities for socializing and offender privileges during incarceration, the use of identification cards, and access to basic legal documents.
02E SHARED ACCOMMODATION
Issues related to shared accommodation, double occupancy, move from single occupancy to shared accommodation, and the assessment and/or decision to place an offender in shared accommodations.
02F FOOD AND ACCOMMODATION
Issues related to food and accommodation deductions.
03A ADMINISTRATION OF HEALTH SERVICES
The operation of the institutional health services centre, for example, procedures for appointments, hours of clinics, availability of physicians and specialists, distribution of medication, and availability and allocation of health services beds.
03B MENTAL HEALTH SERVICES
Mental health care is offered in institutions. This category encompasses all aspects of mental health services, including psychiatric and psychological services, access to treatment, staff, medication, the quality of treatment, counselling, and psychological and psychiatric assessments.
03C URGENT HEALTH SERVICES AND TREATMENT
Urgent or emergency medical treatment, including: access to medication and treatment (when a delay or lack of treatment might endanger the life of an offender) as well as problems concerning prescriptions. Emergency health services (i.e., delay of the service will endanger the life of the offender); urgent health services (i.e., the condition is likely to deteriorate to an emergency or affect the offender's ability to carry on the activities of daily living). Also included is dental care for acute dental conditions where the offender is experiencing swelling, pain or trauma (i.e., necessary fillings, extractions, etc.).
03D NON-URGENT HEALTH SERVICES AND TREATMENT
Reasonable access to routine medical or dental care, i.e., treatment not listed as urgent. This includes acquisition of medical, removable dental and optometric prostheses and appliances as well as medical decisions relating to therapeutic diets. Non-essential health services treatment includes a refusal by a physician to excuse an offender from his/her work assignment because of alleged symptoms of physical or mental incapacity, refusals or delays in obtaining orthopedic shoes or refusal to provide a special or supplemental mattress for an offender claiming to have back problems.
03E COMMUNITY HEALTH SERVICES
Health services treatment provided in the community to offenders on day parole, full parole, statutory release, or a long-term supervision order.
03F HEALTH SERVICES STAFF PERFORMANCE
The personal and professional requirements, as well as the code of conduct applicable to institutional health services staff.
03G PROTECTION OF PERSONAL HEALTH INFORMATION
The communication or release of personal health information, including medical history, information on the offender's current medical or mental health condition, or results of a psychiatric or psychological evaluation, in a manner that does not respect pertinent legislation, or for uses other than authorized.
04A PROGRAM BOARD DECISIONS
Placement in a program that promotes the realization of the objectives established in the offender's Correctional Plan. This category encompasses all aspects of offender placement in employment, therapy, vocational training or an academic study program, as well as changes to the types of programs assigned; the removal of an offender from an employment, training or study position, or procedural violations (for example, the Board must communicate its decision and reasons to the offender in writing).
04B WORK PROGRAM CONDITIONS
The conditions of a work, training and/or study program, including staff, the work environment and the workload.
04C PROGRAM BOARD DECISIONS ’ OFFENDER PAY
The offender pay system, including evaluation methods and ratings, and the Board's decisions regarding an offender's pay level (termination of pay, a reduction in pay level, or refusal to approve a recommendation for a pay increase); procedural violations (for example, the Board's decision and reasons were not communicated to the offender in writing within the prescribed timeframe, or the offender was not given the opportunity to respond to the Board orally or in writing).
04D OFFENDER PAY ADMINISTRATION
Alleged errors in the calculation of hours of employment or in the amount remitted to an offender with respect to pay.
05 RECREATIONAL ACTIVITIES
Leisure activities, including availability, quality, staff, policies on leisure activities, arts and crafts and other leisure issues. This includes videos, movies, games, special events, exercise and access to community television and radio programs.
SOCIAL, CULTURAL AND CORRECTIONAL PROGRAMS
06A RELIGIOUS AND/OR SPIRITUAL PROGRAMS
Religious and spiritual programs, including any policies, procedures and institutional provisions for the free exercise of religion. This includes access to an Aboriginal Elder or other religious leader of the same faith as the offender, approval of religious diets, religious holidays, use and ownership of religious items, possession of religious literature, and alleged institutional impediments to the free practice of the offender's religion.
06B SOCIAL AND/OR CULTURAL ACTIVITIES
Social and cultural activities offered in the institutions whether organized by offender organizations or by community volunteers (for example, lifers groups and Aboriginal Wellness Committees).
06C CORRECTIONAL PROGRAMS
Correctional programs or program areas in the institution or in the community. This includes access to programs, their availability, staff and the quality of the programs offered. It applies particularly to programs for the acquisition of cognitive or reasoning skills, substance abuse programs, sex offender programs, family violence programs and literacy or education programs.
06D ABORIGINAL SPIRITUALITY
Issues related to the accommodation of Aboriginal spirituality at the institutional and national levels.
VISITS AND CORRESPONDENCE
07A CORRESPONDENCE AND/OR TELEPHONE COMMUNICATION
Decisions or procedures regarding mail or correspondence (general and privileged) and parcels; measures to check the contents of envelopes, as well as the opening or reading of letters received or sent by offenders; fair and regular access to telephones, the authorization of telephone use for humanitarian reasons, the addition of a telephone number to the list of authorized calls, the standards governing offender access to the telephone system available for their use, impediments to communicating with a member of the community in writing or by telephone.
Decisions or procedures regarding visits in general (contact visits or screened visits) and private family visits, including the approval, suspension or cancellation of visits. This category also includes the number of authorized visits, audio surveillance of conversations between offenders and visitors, and the duration and frequency of private family visits.
PENITENTIARY PLACEMENT AND TRANSFERS
08A PENITENTIARY PLACEMENT
A penitentiary placement decision, such as the reasons for selecting a particular institution.
08B VOLUNTARY TRANSFER
The denial of a transfer requested to another institution or region.
08C INVOLUNTARY TRANSFER
An involuntary transfer or a procedural violation.
08D DECISION OF THE NATIONAL REVIEW BOARD ’ SPECIAL HANDLING UNIT
A decision made by the National Review Board, including the Board's initial decision to place the offender in the SHU at the end of the assessment period, or a decision made during a subsequent review to keep an offender in the SHU; the offender's interview with the Board members, or the choice of destination to which the offender is moved from the SHU at the end of the assessment period or at any other time afterward.
08E SECURITY CLASSIFICATION
The assignment of the initial security classification, the maintenance of the current classification or a change to the current classification, the overall assessment of the classification or the assessment of one of the three critical factors stated in the Regulations, namely, institutional adjustment, escape risk and public safety.
8F SECURITY CLASSIFICATION FOR LIFE SENTENCE
In all cases where a security classification is assigned or revised, the Institutional Head or delegated Deputy Warden is responsible for ensuring the offender is provided with reasons as well as the information considered in making the decision, in writing within five working days of the assignment (CD 710-6 - Review of Offender Security Classification). The Institutional Head cannot delegate the authority for authorizing an offender's security classification to the Deputy Warden in those cases where the security classification is related to a transfer decision and/or involves an offender serving a life sentence for first or second-degree murder who is currently classified as maximum security (CD 710-6 ’ Review of Offender Security Classification).
09A DISCIPLINARY COURT ’ MINOR OFFENCES
Inmates may use the grievance process with regard to any aspect of procedures or decisions relating to hearings for minor offences (CD 580 - Discipline of Inmates).
09B DISCIPLINARY COURT ’ SERIOUS OFFENCES
Inmates may not grieve those procedures or decisions relating to hearings for serious offences that are under the exclusive jurisdiction of an Independent Chairperson (CD 580 - Discipline of Inmates). An inmate may grieve issues regarding informal resolution at a hearing.
09C OBSERVATION REPORTS/SECURITY INFORMATION OR INTELLIGENCE
The accuracy or pertinence of the information contained in these reports.
09D URINALYSIS PROGRAM
The standards, decisions, guidelines or operational procedures for the implementation and maintenance of the urinalysis program at the institutional or community level.
10 SENTENCE CALCULATION
The calculation or interpretation of the individual's sentence by the Chief, Sentence Management, or details pertaining to the sentence calculation sheet that must be issued to each offender.
11A CASE PREPARATION ACTIVITIES
CSC's preparation of a case for the purpose of a decision or hearing. This category encompasses the assessments of all case management activities, including: transfers, temporary absences, work releases, perimeter work clearances, day parole, full parole, statutory release, detention reviews and judicial reviews or the prerogative of mercy (changing of a sentence/penalty). It also includes information placed in a case preparation file and changes requested to the contents of offender files.
11C CASE PREPARATION ’ DECISIONS
Decisions of the Institutional Head regarding temporary absences (escorted and unescorted) under CSC jurisdiction, work releases and perimeter work clearances.
11D CORRECTIONAL PLAN
The Correctional Plan and its contents, the deadlines for its preparation or the plan's periodic reviews ’ the goals and objectives identified in the plan, and the programs, resources and supervision techniques deemed necessary for their achievement.
OFFICIAL LANGUAGES ISSUES
12 OFFICIAL LANGUAGES
A breach of the Official Languages Act, particularly the right to be served and to express oneself in one of Canada's two official languages (French or English) with respect to matters such as disciplinary charges, transfers and parole decisions. This category also includes interpretation services provided to an offender who understands neither of the country's two official languages.
13A USE OF FORCE
Excessive or unjustified use of force by a staff member in the performance of duties, including the use of restraints to control an offender, as described in policy or when required.
- If the offender is grieving a use of force incident which was recorded in OMS as a confirmed use of force, the submission must be registered as a final grievance.
- If the incident grieved has not been recorded in OMS as a confirmed use of force, the submission must be registered at the lowest possible level in accordance with policy.
13B HARASSMENT BY STAFF
Improper conduct by a CSC staff member that is directed at and offensive to an offender, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises any objectionable act, comment or display that demeans, belittles, or causes personal humiliation or embarrassment, and any act of intimidation or threat. It includes harassment within the meaning of the Canadian Human Rights Act.
Examples of what generally constitutes harassment:
- serious or repeated rude, degrading or offensive remarks, such as teasing about a person's physical characteristics or appearance, put-downs or insults
- displaying sexist, racist or other offensive pictures, or posters
- threats, intimidation or retaliation.
13C STAFF PERFORMANCE
Staff members have been careless or negligent in the performance of their duties or they have failed to conform to the regulations and/or procedures in force (in the institution or in the community).
13D SEXUAL HARASSMENT
Any verbal comment or non-verbal gesture(s) or contact of a sexual nature, by a CSC staff member, whether on a one-time basis or in a continuous series of incidents, that might reasonably be expected to cause offence or humiliation. Examples include lewd or suggestive remarks, gestures or actions on the part of staff, or failure to ensure privacy during searches.
13E CROSS-GENDER STAFFING
Any cross-gender staffing policy issue arising from interaction between male staff/contractors/volunteers and women offenders.
The offender believes that CSC staff actions, language or decisions were made in a discriminatory manner based on gender, race, ethnicity, language, sexual orientation, religion, age, marital status, or a physical or mental disability. This category includes staff behaviour that constitutes a violation of the offender's human rights or the Canadian Charter of Rights and Freedoms.
15A SEARCHES ’ OTHER TYPES
Other types of personal searches (non-intrusive searches or frisk searches), or searches of items, cells, rooms or vehicles. This category includes searches using drug detecting dogs and other technologies.
15B STRIP SEARCHES ’ OFFENDERS
Strip searches, their frequency, the decision to conduct a strip search or the way in which the strip search was conducted; strip searches that involve body cavity searches, strip searches of visitors, and the impact of the search on the offender.
15C ARTICLES SEIZED
Articles seized during searches, the return of seized items to their rightful owner, or the forfeiture of items seized pursuant to the CCRR and requests to cancel the forfeiture of a seized article.
16 PERSONAL EFFECTS
Anything to do with access to, or the purchase, ownership, repair, storage, sale or usage of personal effects. This category includes the personal effects that the offender had in his/her possession at the time of admission, as well as those received from the outside within the following 30 days; the procedures to obtain personal effects after this period; and the amount and maximum value of effects that the offender may keep as cell effects or in storage in the containers provided by the institution.
17 OFFENDER ACCOUNTS
Any aspect of the management of inmate monies, including personal bank accounts, group accounts and the Inmate Welfare Fund. This category includes withdrawals from savings accounts, requests for loans from the Inmate Welfare Fund, any applicable attachments or deductions (such as mandatory contributions to the Welfare Fund, repayment of an outstanding loan, or payment of a fine imposed as a result of a disciplinary offence), excluding contributions to the payment of expenses incurred by the CSC for offender food and accommodation.
18 OFFENDER CANTEEN
Any aspect of canteen operations, including availability of products, choice of vendors, and hours of operation.
APPEALS ON CLAIMS AGAINST THE CROWN
19 APPEALS ON CLAIMS AGAINST THE CROWN
The denial of a claim against the Crown or the settlement offered to the claimant. This may be because of seizure, disposal or loss of the offender's personal effects, or damage to them.
20A OFFENDER COMPLAINT AND GRIEVANCE PROCESS
Any aspect of the offender complaint and grievance process, including access to complaint/grievance forms, access to the process for settling complaints/grievances during labour disputes, the priority and level of review assigned to a complaint/grievance, measures taken against offenders who submit numerous complaints/grievances, delays in receiving a response to a complaint/grievance, and objectivity and fairness in the review of complaints/grievances.
20B CORRECTIVE ACTION ON COMPLAINTS AND/OR GRIEVANCES
The following points related to corrective actions prescribed in an offender complaint/grievance response: timeliness of corrective action; and dissatisfaction with the outcome of the corrective action.
NON-GRIEVABLE SUBJECT MATTERS
21 NON-GRIEVABLE SUBJECT MATTERS
Subject matters that do not fall under the jurisdiction of the Commissioner of the CSC. The most common situations are decisions made by the Independent Chairperson, charges laid before an outside court and court convictions, the judge's sentencing decisions, police action or action taken while the offender was in provincial custody, Parole Board of Canada decisions (the Board has its own appeal system), or decisions made by an agency other than the CSC, such as legal aid or Citizenship and Immigration Canada.
A grievable subject matter that cannot be easily coded in one of the above categories. Use the "Other" category conservatively, only when there is no clear correspondence between a complaint/grievance and the categories available in the coding system.
If an offender no longer wishes to pursue a complaint/grievance through the redress process, he/she must submit a written explanation indicating how the matter was resolved. The written explanation must then be signed by the offender and the staff member involved in resolving the issue.
A complaint/grievance may be rejected when:
The decision to reject a complaint/grievance, or part(s) thereof, when an issue is raised for the first time at a subsequent level, should be made after balancing the preceding interests.
A complaint/grievance is beyond authority when the decision maker establishes that the issue must be addressed at the next level (is beyond the authority of the current level to address).
After reviewing the complaint/grievance and conducting the analysis, the issue is considered unfounded or the decisions or actions of staff members were deemed appropriate.
When a complaint/grievance is justified on the grounds that the treatment of the offender or the procedure was unfairly or arbitrarily applied, or contrary to guiding legislation or policy.
The person responding to the complaint/grievance will determine the corrective action that would effectively respond to the upheld complaint/grievance.
It is important to differentiate between the issue raised by the offender and the corrective action requested. The complaint/grievance may be upheld but the corrective action requested by the offender may not be granted. For example, an offender's request to have an officer dismissed for improperly conducting a search may not be the appropriate corrective action under the circumstances. Alternatively, corrective action requiring the Institutional Head to educate staff on the correct procedures for conducting a search may be appropriate. Any corrective action required is to be undertaken by the appropriate authorities depending on the nature of the action required.
UPHELD IN PART
A complaint/grievance will be upheld in part when several issues are grieved and/or elements are addressed in the response but not all are upheld (i.e.: other elements are denied, rejected, no further action)
EXAMPLE: An offender grieves the decision to deny a transfer and the length of time it took to receive the decision. Upon review, the decision not to approve the transfer is found to be valid, but it is also found that the required timeframes were not respected. In such a case, the grievance would be upheld in part. The response would indicate that the timeframes were not respected (therefore upheld) but the reasons for denying the transfer were appropriate (therefore denied).
NO FURTHER ACTION
When it is deemed that the action taken at previous level(s), or since the submission of the complaint/grievance, rectified the situation in accordance with law and policy, the issue therefore requires no further action. Though the action may not be to the offender's satisfaction, the issue is nonetheless deemed to have been appropriately addressed.
In accordance with section 74(2) of the Corrections and Conditional Release Regulations, where a complaint is submitted, every effort shall be made by staff members and the offender to resolve the matter informally through discussion.
Alternative dispute resolution mechanisms such as coaching, counselling, mediation, healing/resolution circles, and facilitation should be offered to the parties involved and must remain available throughout the redress process, where they exist.
HOW TO ANALYZE A COMPLAINT OR GRIEVANCE
1. STEPS FOR ANALYSING A COMPLAINT/GRIEVANCE
Individuals preparing responses are accountable for responses prepared. Be prepared to answer questions, and provide a rationale supported by law and policy.
2. PREPARING THE RESPONSE
Step 1: Read the complaint/grievance carefully to determine what is alleged by the grievor and what he/she wants. If you are not sure, contact the grievor in order to gather further information.
Step 2: Determine what information is required to complete the analysis. Obtain supporting documentation as required and refer to applicable legislation, policies, institutional/regional policies, etc. If necessary, consult the Revoked Policy Documents if the policy references have changed since the complaint/grievance has been submitted.
Step 3: Identify precedents related to the case and previous submissions by the grievor.
Step 4: Determine the accuracy and credibility of the information by evaluating the facts alleged by the grievor or stated by other persons. Conduct interviews, contact appropriate persons involved in the grievance, subject-matter experts, the grievor (when applicable), etc. Include any information gathered, including interview questions and notes. Normally, if information is accurate, it will be supported by another source, whether it is written or verbal. Seek out information that could corroborate or contradict unsupported statements or documentation provided by the grievor or other persons.
Some examples of assessing allegations:
NOTE: Where a person has the onus of proving facts, he/she must show that it is more likely than not that his/her allegations are true. Normally, where the offender alleges some misconduct or breach of rules, the onus is on the offender to prove the allegations. At other times, the onus is on others to disprove the offender's allegations.
Some examples of "reversed onus":
NOTE: There are numerous cases where CSC policy dictates that the recording of some information is proof of the information. In such cases, the onus becomes to disprove this information (e.g., information on a signed Personal Property Record is presumed accurate unless it can be proven otherwise).
Step 5: Analyze all relevant information. Determine whether the grievor's allegations are valid based on gathered evidence and/or supporting documentation. Evidence (video, audio, logbooks, etc.) and supporting documentation must be kept on file with the complaint/grievance so that it can be transmitted to the next level when applicable.
Step 6: Record your findings and set out your response as follows:
Prepare a response that is impartial, clear, complete, accurate, timely and fair. The text of the response must reflect these qualities.
A) Criteria for Clear, Complete and Accurate Responses
The response must identify the assertions (arguments, contentions) that the grievor is making. It must set out the issue(s) and the specific question(s) raised by the submission. It must then identify:
B) Impartiality of Responses
The text of the response must demonstrate that the relevant statements, allegations and points of view of all persons who contributed to the analysis and review are provided without bias, preconceptions, undue assumptions, "editorial slant" or other improper considerations on the part of the analyst.
The impression of impartiality is created by:
C) Responses that are Fair
NON-GRIEVABLE SUBJECT MATTERS AND ALTERNATIVE MEANS OF REDRESS
|Subject matter||Means of redress|
|Matters relating to the Privacy Act (e.g., delays, exemptions, and completeness of documents)||Privacy Commissioner of Canada
112 Kent Street
Place de Ville, Tower B, 3rd Floor
Ottawa, Ontario K1A 1H3
Phone: 613-995-8210 or 1-800-282-1376
|Matters relating to the Access to Information Act||Information Commissioner of Canada
112 Kent Street
Place de Ville, Tower B, 3rd Floor
Ottawa, Ontario K1A 1H3
Phone: 613-995-2410 or 1-800-267-0441
|Content of files accessed under subsection 12(2) of the Privacy Act||Director, Access to Information and Privacy 340 Laurier Avenue West Ottawa, Ontario K1A OP9|
|Complaints relating to the Official Languages Act (These complaints may be addressed through the offender complaint and grievance process, or sent to the Commissioner of Official Languages.) Office of the Commissioner of Official Languages||344 Slater Street, 3rd Floor
Ottawa, Ontario K1A 0T8
Phone: 613-996-6368 or 1-877-996-6368
|Matters under the jurisdiction of the provinces||Provincial authorities (as applicable)|
|Matters under the jurisdiction of agencies such as the Parole Board of Canada||Agency (as applicable)|
|Matters relating to the Office of the Correctional Investigator and staff||Office of the Correctional Investigator
P.O. Box 3421, Station "D"
Ottawa, Ontario K1P 6L4
Phone: 613-990-2692 or 1-877-885-8848
|Matters relating to claims against the Crown for the loss of personal effects||Must file a claim against the Crown. The decision regarding that claim is grievable.|
|Matters relating to compensation for work injuries||Federal Workers' Compensation Service Employment and Social Development Canada Phone: 1-855-535-7299|
|Matters relating to convictions and sentencing by the courts||Appeal process through the applicable court|
|Matters relating to the administration of justice including courts and police forces||Responsible court or police agency or responsible level of government|
|Matters relating to the treatment provided by non-CSC agencies or organizations (e.g., outside hospitals)||The agency or the government ultimately in charge of the agency|
|Decisions of the Independent Chairperson||Federal Court ’ Administrative procedures leading to the hearing may be grieved. Decisions of minor court may be grieved.|
For more information
- Government-wide Forward Regulatory Plans
- The Cabinet Directive on Regulatory Management
- The Red Tape Reduction Action Plan
- The Canada–United States Regulatory Cooperation Council
- Date modified :