Correctional Service Canada
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Recommendations Of The Coroner's Inquest Into The Death Of Robert Gentles

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26. Recognizing the potential negative impact on correctional officers working in an institutional setting, CSC must continue to train new recruits and existing staff in accordance with the values expressed in the Mission of the Correctional Service of Canada.


CSC's Mission, its guiding principles and fundamental values form a strong component of all National Learning Programs. The values expressed in the Mission are fully integrated and reinforced throughout all courses. In addition, the screening of potential Correctional and Parole officer staff is based on a Values Assessment and now forms an integral part of our recruitment and promotional process for these occupational groups.

For new Correctional Officer candidates, the Correctional Training Program (CTP 2000) is founded on the Mission and Values of the Correctional Service of Canada and utilizes a problem-solving and continuous learning model. This problem-solving approach is called CAPRA and the initials of "CAPRA" are defined as Clients (direct and indirect), Acquiring and Analyzing information, Partnership, Response and Assessment. Employees learn to continually adapt, redefine, seek information, assess, respond and reassess. This methodology emphasizes the core values of the CSC and encourages staff to become effective problem solvers and continuous learners in a variety of situations.

CTP 2000 is a relatively new program and will be evaluated and validated in 2000/2001. The CAPRA problem-solving and continuous learning model now forms part of all newly developed National Learning Programs.