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Recommendations Of The Coroner's Inquest Into The Death Of Robert Gentles

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33. It is recommended that CSC provide a Stress Management course for staff with an option of professional counseling as needed.


CSC's Correctional Training Program (CTP) includes a module on Stress, Critical Incident Stress Management (CISM) and the Employee Assistance Program (EAP). All new correctional employees attend these courses as part of their mandatory training.

Also, information on issues such as healthy lifestyle and well being are made available to staff through the Employee Assistance Program. One topic that is regularly offered to employees in the format of information sessions is that of stress management.

CSC has adopted the Peer Referral EAP model. Volunteer employees who have been selected by Union and Management are given specialized training to assist, advise and to refer their co-workers to appropriate professionals or agencies for any necessary stress related counseling. CSC uses resources within the community to provide this service. Additionally, CSC has established retainer contracts with firms who offer immediate, high quality, short-term counseling services to respond to the different needs of employees.

The Commissioner's Directive on EAP is currently being reviewed and guidelines on EAP and CISM are being prepared in the format of Standard Operating Practices. The draft documentation developed in consultation with a number of stakeholders such as Treasury Board, Health Canada, and unions, with interest in these programs and the field, insist on the importance of providing pre-incident training on stress management to all CSC employees, as well as on-going support services.