Commissioner's Directive

Date:
2012-12-04

Number:
568-1

Recording and Reporting of Security Incidents

Issued under the authority of the Commissioner of the Correctional Service of Canada

 

Policy Objective

1. To ensure that information related to security incidents is recorded and reported in a consistent, accurate and timely manner.

Authorities

2. Corrections and Conditional Release Act (CCRA), sections 3, 3.1, 4, 19, 20, 21,
23, 24, 25, 26, 27, and 97

Corrections and Conditional Release Regulations (CCRR), sections 4(b) and (c), 59(1)-(8), 73, 91 and 94

Application

3. This Commissioner's Directive applies to all staff required to record and report security-related incidents.

Responsibilities

4. The Assistant Commissioner, Correctional Operations and Programs, will:

  1. establish national procedures for the reporting of incidents;
  2. ensure the operation of the National Monitoring Centre (see Annex F) 24 hours a day, 7 days a week; and
  3. establish procedures to inform the Assistant Commissioner, Communications and Engagement, of security incidents for the purpose of liaison with the media and the Minister's office, as applicable

5. The Director General, Security Branch, will produce a daily situation report (SITREP) of security incidents is produced and disseminated to staff that have a need-to-know.

6. The Deputy Director, National Monitoring Centre, will ensure after-hours incident reporting and emergency situations are dealt with according to the National Monitoring Centre response protocols.

7. The Assistant Commissioner, Health Services, will:

  1. review information in Incident Reports where injuries have occurred to ensure their accurate classification; and
  2. establish protocols to advise the operational unit when an injury has been reclassified so the Offender Management System (OMS) can be updated; and
  3. review information in Incident Reports to identify situations where mental health interventions need to be put in place.

8. The Regional Deputy Commissioner will ensure that procedures are in place for operational units to report incidents to Regional and National Headquarters as outlined in the Annexes.

9. The Assistant Deputy Commissioner, Institutional Operations, will:

  1. ensure the regional incident reporting distribution list is kept updated;
  2. ensure incidents are managed through the operation of the Regional Crisis Centre as per CD 600 - Management of Emergencies;
  3. ensure that operational procedures are consistent for recording and reporting of security incidents and any discrepancies are reported to National Headquarters;
  4. ensure that operational reviews of procedures are conducted on a regular basis and that any issues are reported in a timely manner to National Headquarters;
  5. oversee the procedures for the recording and reporting of security incidents within the region; and
  6. ensure that policies and processes are effectively communicated to operational units.

10. During regular working hours, the Assistant Deputy Commissioner, Institutional Operations, will receive notifications from operational units and disseminate them to National Headquarters as per the Annexes attached.

11. The Institutional Head/District Director will ensure:

  1. staff are aware of the procedures for reporting incidents to Regional and National Headquarters and that all staff contact information is up-to-date and readily available; and
  2. mandatory daily briefings on security related issues are provided to appropriate staff. The frequency and method of the briefings in the community will be at the discretion of the District Director.

12. The Correctional Manager/Parole Officer Supervisor or Area Manager will ensure quality control of reports. If the Correctional Manager/Parole Officer Supervisor were involved in the incident, their supervisor will perform the quality control.

13. The Chief, Health Services, will classify the severity of any inmate injury as either non-serious bodily injury or serious bodily injury (see Reporting of Serious Bodily Injuries).

Procedures

Use of the Statement/Observation Report

14. All staff, volunteers and contractors will:

  1. document an incident or behaviour that has been witnessed or observed in a Statement/Observation Report (SOR) (CSC/SCC 0875);
  2. protect the integrity of the report by insisting that their individually completed SOR be prepared and signed without collaboration with others;
  3. submit the report to their supervisor for review and signature once completed; and
  4. complete their SOR prior to leaving the facility/office. If circumstances do not allow the staff member to submit a Statement/Observation Report (CSC/SCC 0875) prior to leaving the facility/office, one will be completed immediately upon his/her return to work. If there is a delay in submitting the SOR, the reason must be documented within the SOR.
Incident Notification

15. Each operational unit, according to their own time zone, will adhere to the following procedures.

Immediate Notification of Incidents to Regional and National Headquarters (Annex C)
During the core business hours of 08:00 to 16:00

16. For incidents listed in Annex C, operational units must report immediately the incident by telephone to Security Operations at Regional Headquarters. The Regional Headquarters will in turn notify the National Monitoring Centre by telephone.

17. The Security Operations at Regional Headquarters will complete the Duty Officer Report (CSC/SCC 1004).This report will be sent via email to the GEN-NHQ Incident-Reporting Officer account.

18. Within one working day, the operational unit will complete the Incident Report in the Offender Management System (OMS) and it will be share-printed to Security Operations at Regional Headquarters and National Headquarters.

During non-core business hours

19. For incidents listed in Annex C, operational units must report the incident immediately by telephone to the National Monitoring Centre.

20. The National Monitoring Centre will complete the Duty Officer Report (CSC/SCC 1004). This report will be sent via email to the GEN-NHQ Incident-Reporting Officer account.

21. Within one working day, the operational unit will complete the Incident Report in the Offender Management System (OMS) and it will be share-printed to Security Operations at Regional Headquarters.

Incidents to Be Reported Within One Working Day (Annex D)
During the core business hours of 08:00 to 16:00

22. For incidents listed in Annex D, operational units must report the incident within one working day to Security Operations at Regional Headquarters. The Regional Headquarters will in turn notify National Headquarters within one working day via email to the GEN-NHQ Incident-Reporting Officer account or in the OMS, the Incident Report will be completed and share-printed.

During non-core business hours
  • Institutions

    23. Within one working day, the operational unit will complete the Incident Report in OMS and it will be share-printed to Security Operations at Regional Headquarters and National Headquarters.

  • Community

    24. For incidents listed in Annex D, operational units must immediately report the incident by telephone to the National Monitoring Centre.

    25. The National Monitoring Centre will complete the Duty Officer Report (CSC/SCC 1004). This report will be sent via email to the GEN-NHQ Incident-Reporting Officer account.

    26. Within one working day, the operational unit will complete the Incident Report in OMS and it will be share-printed to Security Operations at Regional Headquarters and National Headquarters.

Incidents to Be Reported Within Three Working Days (Annex E)

27. Within three working days, all incidents listed in Annex E will be reported to Security Operations at Regional Headquarters and National Headquarters.

28. An Incident Report will be completed in OMS and share-printed to Security Operations at Regional Headquarters and National Headquarters.

Other Reportable Incidents

29. For incidents not identified in Annexes C, D and E, the Incident Report must be completed in OMS. These reports do not have to be share-printed or reported to Security Operations at National Headquarters.

Reporting of Serious Bodily Injuries

30. As per section 19 of the CCRA, CSC will investigate all serious bodily injuries. The definitions for reportable security incidents are listed in Annex B.

31. The Chief, Health Services, who has consulted the Regional Director, Health Services, will confirm to the Institutional Head if an injury is being classified as a serious bodily injury (as described in Annex B) with the supporting rationale.

32. If an incident involving injury of an offender occurs at a Community-Based Residential Facility, if necessary, the District Director will gather as much information as possible from the Health Care Professional in the community to determine if the injury falls within the definition of a serious bodily injury (as described in Annex B). Consultation will take place with the Regional Director, Health Services, for the assessment and determination of serious bodily injury.

33. All injuries classified as serious bodily injury will be reported to the National Monitoring Centre in accordance with the reporting protocol as per Annex C.

34. If the classification of the severity of the injury increases from what was initially reported, the Institutional Head/District Director will ensure the update to the Incident Report, by adding the following:

  1. "The injury sustained by this inmate/offender meets the definition of a serious bodily injury and an investigation pursuant to section 19 of the CCRA is required."

35. If the classification of the severity of the injury decreases from what was initially reported, the Institutional Head/District Director will ensure the Incident Report is updated to reflect the change.

36. In addition to the Incident Report update, the type of injury will be changed in the original Incident Report and the Security Operations at National Headquarters will be notified via email.

Enquiries

37. Strategic Policy Division
National Headquarters
Email: Gen-NHQPolicy-Politi@csc-scc.gc.ca

Commissioner,

Original signed by

Don Head

Annex A: Cross-References and Definitions

Cross-References

Definitions

Mental health professional: CSC staff and contractors who offer services for the purposes of improving an offender’s mental health and are registered or licensed in Canada, preferably in the province/territory of practice. Individuals will operate within their scope of practice and competence. Examples include Psychologists, Psychiatrists, Physicians, Nurses, and Clinical Social Workers.

Definitions for the purpose of recording and reporting security incidents (see Annex B for detailed definitions)

Annex B: Definitions for the Purpose of Reporting Security Incidents

Accident:
An act resulting in a physical injury which cannot be attributed to an altercation or any other type of assaultive behaviour.
Armed robbery:
343. Every one commits robbery who
  • (a) steals, and for the purpose of extorting whatever is stolen or to prevent or overcome resistance to the stealing, uses violence or threats of violence to a person or property;
  • (b) steals from any person and, at the time he steals or immediately before or immediately thereafter, wounds, beats, strikes or uses any personal violence to that person;
  • (c) assaults any person with intent to steal from him; or
  • (d) steals from any person while armed with an offensive weapon or imitation thereof.
Criminal Code of Canada, section 343
Arson:
433. Every person who intentionally or recklessly causes damage by fire or explosion to property, whether or not that person owns the property, is guilty of an indictable offence and liable to imprisonment for life where
  • (a) the person knows that or is reckless with respect to whether the property is inhabited or occupied; or
  • (b) the fire or explosion causes bodily harm to another person.
Criminal Code of Canada, section 433
Assault on staff:
An inmate/offender commits an assault when he or she initiates and exerts physical force, with or without a weapon, (instigator) against a staff member/volunteer/contractor (victim).
Assault on inmate/offender:
An inmate/offender commits an assault when he or she initiates and exerts physical force, with or without a weapon, (instigator) against another inmate/offender (victim).
Attempt to commit murder:
239. (1) Every person who attempts by any means to commit murder is guilty of an indictable offence and liable
  • (a) if a restricted firearm or prohibited firearm is used in the commission of the offence or if any firearm is used in the commission of the offence and the offence is committed for the benefit of, at the direction of, or in association with, a criminal organization, to imprisonment for life and to a minimum punishment of imprisonment for a term of
    • (i) in the case of a first offence, five years, and
    • (ii) in the case of a second or subsequent offence, seven years;
  • (a.1) in any other case where a firearm is used in the commission of the offence, to imprisonment for life and to a minimum punishment of imprisonment for a term of four years; and
  • (b) in any other case, to imprisonment for life.
Criminal Code of Canada, subsection 239(1)
Breach of Policy on Government Security:
Disclosure or loss of protected information under CSC control and custody to persons with no legal entitlement to see the information (need-to-know).
Confinement/Forcible confinement:
279. (2) Every one who, without lawful authority, confines, imprisons or forcibly seizes another person is guilty of
  • (a) an indictable offence and liable to imprisonment for a term not exceeding ten years; or
  • (b) an offence punishable on summary conviction and liable to imprisonment for a term not exceeding eighteen months.
Non-resistance

(3) In proceedings under this section, the fact that the person in relation to whom the offence is alleged to have been committed did not resist is not a defence unless the accused proves that the failure to resist was not caused by threats, duress, force or exhibition of force.

Criminal Code of Canada, sections 279(2) and (3)
Death - foul play:
Death involving apparent signs of trauma.
Death - natural causes:
The cessation of life as a result of a pre-existing medical condition.
Death - overdose:
The cessation of life as a result of the unintentional consumption of a lethal dose of a substance without the intent to commit suicide.
Death - police intervention:
Intervention by police which results in death.
Death - unknown causes:
The cessation of life in which the cause of death has yet to be determined.
Disciplinary problems:
An inmate's refusal to follow staff orders and/or disrespectful behaviour by an inmate towards any person.
Escape attempt:
Where an inmate attempts to leave the institution through unauthorized or illegal ways but is unsuccessful. (This excludes Community Correctional Centres.)
Escape from CSC escort:
Unlawful departure of an inmate while under CSC supervision outside the perimeter of the institution.
Escape from an institution:
144. Every one who
  • (a) by force or violence breaks a prison with intent to set at liberty himself or any other person confined therein, or
  • (b) with intent to escape forcibly breaks out of, or makes any breach in, a cell or other place within a prison in which he is confined,

is guilty of an indictable offence and liable to imprisonment for a term not exceeding ten years.

Criminal Code of Canada, section 144
Escape other custody:
145. (1) Every one who
  • (a) escapes from lawful custody, or
  • (b) is, before the expiration of a term of imprisonment to which he was sentenced, at large in or out of Canada without lawful excuse, the proof of which lies on him,

is guilty of an indictable offence and liable to imprisonment for a term not exceeding two years or is guilty of an offence punishable on summary conviction.

Criminal Code of Canada, section 145(1)
Exceptional search:
53. (1) Where the institutional head is satisfied that there are reasonable grounds to believe that
  • (a) there exists, because of contraband, a clear and substantial danger to human life or safety or to the security of the penitentiary, and
  • (b) a frisk search or strip search of all the inmates in the penitentiary or any part thereof is necessary in order to seize the contraband and avert the danger,

the institutional head may authorize in writing such a search, subject to subsection (2).

CCRA, sections 53 and 61(3)
Fail to report:
Offender fails to report to the Community Correctional Centre (CCC) or Community Residential Facility (CRF) where he or she is to reside upon his or her release from any institution.
Fail to return:
Offender fails to return to the CCC or CRF where he or she is residing after having signed out.
Fail to return from Unescorted Temporary Absence:
When an inmate does not return from an Unescorted Temporary Absence (UTA) from an institution into the community.
Forcible confinement with sexual assault:
279. (2) Every one who, without lawful authority, confines, imprisons or forcibly seizes another person is guilty of
  • (a) an indictable offence and liable to imprisonment for a term not exceeding ten years; or
  • (b) an offence punishable on summary conviction and liable to imprisonment for a term not exceeding eighteen months.

271. (1) Every one who commits a sexual assault is guilty of

  • (a) an indictable offence and is liable to imprisonment for a term not exceeding ten years; or
  • (b) an offence punishable on summary conviction and liable to imprisonment for a term not exceeding eighteen months.

265. (1) A person commits an assault when

  • (a) without the consent of another person, he applies force intentionally to that other person, directly or indirectly;
  • (b) he attempts or threatens, by an act or a gesture, to apply force to another person, if he has, or causes that other person to believe on reasonable grounds that he has, present ability to effect his purpose; or
  • (c) while openly wearing or carrying a weapon or an imitation thereof, he accosts or impedes another person or begs.
Application

(2) This section applies to all forms of assault, including sexual assault, sexual assault with a weapon, threats to a third party or causing bodily harm and aggravated sexual assault.

Criminal Code of Canada, sections 279(2)(a) and (b), 271(1), 265(1) and (2)
Hostage taking:
279.1 (1) Everyone takes a person hostage who - with intent to induce any person, other than the hostage, or any group of persons or any state or international or intergovernmental organization to commit or cause to be committed any act or omission as a condition, whether express or implied, of the release of the hostage -
  • (a) confines, imprisons, forcibly seizes or detains that person; and
  • (b) in any manner utters, conveys or causes any person to receive a threat that the death of, or bodily harm to, the hostage will be caused or that the confinement, imprisonment or detention of the hostage will be continued.

(2) Every person who takes a person hostage is guilty of an indictable offence

Criminal Code of Canada, sections 279.1(1) and (2)
Incident Report:
A report of factual information concerning a security incident or situation. Formally known as Sensational Incident Report (SIR).
Inmate fight:
A physical altercation between two or more inmates where the respective roles (instigator vs. victim) cannot be ascertained.
Information technology related incident:
Incident involving components of electronic material or electronic information in which the ability of the operational unit to conduct its computer-based business is affected (i.e. major computer virus, loss or serious compromise of network capability or a loss of ability to use any mission critical computer system).
Lockdown:
A non-routine situation which results in full suspension of all activities/privileges and the inmates are locked in their cells on a non-individualized basis. (This only applies to multi-level, maximum and medium security institutions.)
Major disruption:
An internal or external event (fire, flood, pandemic, natural disaster etc.) not inmate initiated which causes the disruption of routine for the whole or a significant portion of the inmate population.
Major disturbance:
Inmate initiated violence or behaviour which causes the disruption of routine for the whole or a significant portion of the inmate population.
Medical emergency:
An injury or condition that poses an immediate threat to a person's health or life which requires medical intervention.
Minor disruption:
An internal or external event (fire, flood, pandemic, natural disaster etc.) not inmate initiated which causes a limited disruption of routine for part of the inmate population (range, unit, work area).
Minor disturbance:
Inmate initiated violence or behaviour which causes a limited disruption of institutional routine for part of the inmate population (range, unit, work area).
Murder:
229. Culpable homicide is murder
  • (a) where the person who causes the death of a human being
    • (i) means to cause his death, or
    • (ii) means to cause him bodily harm that he knows is likely to cause his death, and is reckless whether death ensues or not;
  • (b) where a person, meaning to cause death to a human being or meaning to cause him bodily harm that he knows is likely to cause his death, and being reckless whether death ensues or not, by accident or mistake causes death to another human being, notwithstanding that he does not mean to cause death or bodily harm to that human being; or
  • (c) where a person, for an unlawful object, does anything that he knows or ought to know is likely to cause death, and thereby causes death to a human being, notwithstanding that he desires to effect his object without causing death or bodily harm to any human being.
Criminal Code of Canada, section 229
Murder - staff:
231.(4) Irrespective of whether a murder is planned and deliberate on the part of any person, murder is first degree murder when the victim is
  • (a) a police officer, police constable, constable, sheriff, deputy sheriff, sheriff's officer or other person employed for the preservation and maintenance of the public peace, acting in the course of his duties;
  • (b) a warden, deputy warden, instructor, keeper, jailer, guard or other officer or a permanent employee of a prison, acting in the course of his duties; or
  • (c) a person working in a prison with the permission of the prison authorities and acting in the course of his work therein.
Criminal Code of Canada, section 231(4)
Non-serious bodily injury:
An injury that does not have the potential to endanger life, does not result in permanent physical impairment, significant disfigurement or protracted loss of normal functioning.

Non-serious bodily injury includes but is not limited to:

  • simple fractures of the nose, phalanges, metacarpals, and metatarsals;
  • isolated non-displaced rib and/or clavicle fractures not associated with any other injuries;
  • lacerations requiring sutures only without permanent neurological impairment;
  • superficial bruising;
  • and avulsed teeth.
Overdose interrupted:
Intervention by staff to prevent death by accidental overdose.
Possession of contraband:
"contraband" means
  • (a) an intoxicant,
  • (b) a weapon or a component thereof, ammunition for a weapon, and anything that is designed to kill, injure or disable a person or that is altered so as to be capable of killing, injuring or disabling a person, when possessed without prior authorization,
  • (c) an explosive or a bomb or a component thereof,
  • (d) currency over any applicable prescribed limit, when possessed without prior authorization, and
  • (e) any item not described in paragraphs (a) to (d) that could jeopardize the security of a penitentiary or the safety of persons, when that item is possessed without prior authorization;
CCRA, section 2
Possession of an unauthorized item:
Possession of an item that is not authorized by a Commissioner's Directive or by a written order of the Institutional Head or the District Director and that an inmate possesses without prior authorization.
Reception or transport of contraband:
Seizure of contraband (as defined in the CCRA) at the time it is being introduced into the institution.
Robbery:
343. Every one commits robbery who
  • (a) steals, and for the purpose of extorting whatever is stolen or to prevent or overcome resistance to the stealing, uses violence or threats of violence to a person or property;
  • (b) steals from any person and, at the time he steals or immediately before or immediately thereafter, wounds, beats, strikes or uses any personal violence to that person;
  • (c) assaults any person with intent to steal from him; or
  • (d) steals from any person while armed with an offensive weapon or imitation thereof.
Criminal Code of Canada, section 343
Security incident:
Any real or suspected illegal, unauthorized or disruptive activity or situation that may affect the safety of individuals, the community or the security of the institution or attract adverse media attention.
Self-inflicted injuries:
The deliberate harm of oneself without the intent to commit suicide as determined by a mental health professional (i.e. Psychologist or Psychiatrist).
Serious bodily injury:
Any injury as determined by Health Services personnel as having the potential to endanger life, or which results in permanent physical impairment, significant disfigurement or protracted loss of normal functioning. Serious bodily injury includes, but is not limited to:
  • any intracranial bleed with or without skull fracture;
  • fractures of the limbs, skull, and torso;
  • all injuries requiring surgical intervention;
  • wounds that penetrate the abdominal and/or chest cavity;
  • wounds that result in permanent neurological and/or vascular impairment; and
  • wounds that result in a reduction in an offender's ability to perform activities of daily living.
Sexual assault/Sexual offence:
265.(1) A person commits an assault when
  • (a) without the consent of another person, he applies force intentionally to that other person, directly or indirectly;
  • (b) he attempts or threatens, by an act or a gesture, to apply force to another person, if he has, or causes that other person to believe on reasonable grounds that he has, present ability to effect his purpose; or
  • (c) while openly wearing or carrying a weapon or an imitation thereof, he accosts or impedes another person or begs.
Application

(2) This section applies to all forms of assault, including sexual assault, sexual assault with a weapon, threats to a third party or causing bodily harm and aggravated sexual assault.

Criminal Code of Canada, sections 265(1) and (2)
Suicide:
The act of taking one's own life.
Suicide attempt:
An unsuccessful attempt to take one's life as determined by a mental health professional (i.e. Psychologist or Psychiatrist).
Threats towards staff/Uttering threats/Criminal harassment:
264.1 (1) Every one commits an offence who, in any manner, knowingly utters, conveys or causes any person to receive a threat
  • (a) to cause death or bodily harm to any person;

264. (1) No person shall, without lawful authority and knowing that another person is harassed or recklessly as to whether the other person is harassed, engage in conduct referred to in subsection (2) that causes that other person reasonably, in all the circumstances, to fear for their safety or the safety of anyone known to them.

(2) The conduct mentioned in subsection (1) consists of

  • (a) repeatedly following from place to place the other person or anyone known to them;
  • (b) repeatedly communicating with, either directly or indirectly, the other person or anyone known to them;
  • (c) besetting or watching the dwelling-house, or place where the other person, or anyone known to them, resides, works, carries on business or happens to be; or
  • (d) engaging in threatening conduct directed at the other person or any member of their family.
Criminal Code of Canada, sections 264.1(1)(a) and 264(1) and (2)
Walkaway:
Offender leaves the CCC or CRF where he or she is residing without signing out.

Annex C: Incidents to be Reported Immediately

  • During the core business hours of 08:00 to 16:00

    To Security Operations at Regional Headquarters

    • Atlantic Region: 1-506-866-4916
    • Quebec Region: 1-514-741-2908
    • Ontario Region: 1-613-545-8306
    • Prairie Region: 1-306-975-5306
    • Pacific Region: 1-604-870-2782

      and
  • During non-core business hours

    To the National Monitoring Centre via telephone: 1-866-400-3765

Reportable Institutional Incidents

  • All deaths
  • Any incident involving serious bodily injury
  • Any incident that requires activation of the Institutional Crisis Information Centre
  • Any incident which has attracted significant media and/or ministerial attention or is likely to
  • Assault on a staff member/volunteer/contractor
  • Attempted suicide
  • Charging and/or pointing and/or discharge of a firearm
  • Discovery of firearms, explosives and/or lethal substances
  • Any death
  • Escape from institution (excluding CCC)
  • Escape from institutional escort (staff or citizen) (excluding CCC)
  • Exceptional search (section 53 of the CCRA)
  • Failure to return from a work release or an Unescorted Temporary Absence (UTA), involving an offender who has a history of violent and/or sexual offences (as per Schedule 1 of the CCRA) or a conviction for murder
  • Hostage taking, forcible confinement, forcible confinement with sexual assault
  • Information technology related incident (for more details regarding procedures to follow, please refer to CD 225 and CD 226)
  • Major Disruption
  • Major disturbance (in an institution or other CSC facility/workplace)
  • Murder
  • Sexual assault
  • Staff caused disruption of day-to-day institutional activities (This includes, but is not limited to, complaints under sections 127 and 128 of the Canada Labour Code, information pickets, strike activity and job actions.)
  • Suicide

Reportable Community Incidents

  • Any incident involving serious bodily injury of an offender residing in a Community-Based Residential Facility
  • Any incident where staff/volunteer/contractor safety has been put at immediate risk and which requires police involvement (see Employee Protection Program Guidelines)
  • Any incident which has the potential to attract or has attracted significant media and/or ministerial attention
  • Attempted suicide
  • Hostage taking, forcible confinement, forcible confinement with sexual assault
  • Incident with significant police involvement
  • Information technology related incident (for more details regarding procedures to follow, please refer to CD 225 and CD 226)
  • Major disturbance in a CSC facility/workplace, parole office, CCC, CRF
  • Murder or attempted murder by or of an offender
  • Suicide
  • During the core business hours of 08:00 to 16:00

    To Security Operations at Regional Headquarters

    • Atlantic Region: 1-506-866-4916
    • Quebec Region: 1-514-741-2908
    • Ontario Region: 1-613-545-8306
    • Prairie Region: 1-306-975-5306
    • Pacific Region: 1-604-870-2782

Reportable Institutional Incidents

  • All deployments of the Institutional Emergency Response Team (IERT) or Crisis Negotiators
  • All lockdowns of the institution
  • Disciplinary problems with significant staff intervention or use of force
  • Hunger strike longer than 48 hours (beginning when the inmate has made statement of hunger strike)
  • Medical emergencies
  • Minor Disruption
  • Minor disturbance (in an institution or other CSC facility/workplace)
  • Threats towards a staff member/volunteer/contractor (verbally and/or physically)

Reportable Community Incidents

  • All deaths other than suicide and murder (which require immediate notification)
  • Any minor disturbance in a parole office, CCC or CRF
  • All other incidents related to staff/volunteer/contractor safety (other than incidents which place staff at immediate risk)
  • When an offender, who has a residency condition imposed by the Parole Board of Canada, fails to report, fails to return or absconds from a CCC or a CRF
  • When an offender has committed or will be charged with committing an offence as outlined in Schedule 1 of the CCRA

Annex E: Incidents to be Reported Within Three Working Days

Reportable Institutional Incidents

  • Accident
  • Accidental discharge of a firearm
  • All other threats to staff/volunteers/contractors not included in Annex C
  • Assault with non-serious bodily injuries or no injuries
  • Damage to government property
  • Breach of Policy on Government Security
  • Inmate fight with non-serious bodily injuries or no injuries
  • Non-serious bodily injuries
  • Other disciplinary problems not deemed reportable within 24 hours that Institutional Head deems warrant reporting
  • Overdose interrupted
  • Possession of contraband
  • Reception or transport of contraband
  • Self-inflicted injuries

Reportable Community Incidents

  • All other threats to staff/volunteers/contractors not included in Annex C
  • Breach of Treasury Board Policy on Government Security
  • Damage to government property

Annex F: National Monitoring Centre

The National Monitoring Centre is a centralized operational unit that provides service 24 hours a day, 7 days a week. The National Monitoring Centre is located at the National Headquarters of Correctional Service Canada, and fulfills its mandate of protecting Canadian public safety from coast to coast. The National Monitoring Centre contributes to the mission, priorities and values of CSC by assisting offenders to become law-abiding citizens, while exercising reasonable, safe, secure and humane control. It also ensures the safety and security of Correctional Service Canada staff while performing their duties in the community, and works with other partners in the Canadian justice system to ensure safer communities for all Canadians.

In maintaining this goal, the National Monitoring Centre is supported by four programs:

Community Staff Safety Program (CSSP)

  • The Community Staff Safety Program is a service provided to the community staff of CSC to contribute to the assurance of their safety and security while they carry out the essential task of supervising offenders while in a community setting.
  • By maintaining close contact with CSC community staff members, the CSSP contributes to the Report on Plans and Priorities of CSC by improving the safety and security of the staff working in community.

Centralized Duty Officer Program

  • The Centralized Duty Officer Program provides a decision-making voice on behalf of CSC at the community level outside of normal business hours. The Centralized Duty Officer Program allows for critical decisions to be made at the community level so as to ensure the mandate of CSC and to contribute to the public safety of all Canadians, at all times of the day, in all regions of the country.
  • Additionally, the Centralized Duty Officer Program is the primary point of contact for CSC staff in both institutions and in the community so that information may be gathered and made available to those coordinating policy and managing the operations of CSC at National and Regional Headquarters. By doing so, the Centralized Duty Officer Program ensures that senior management of CSC's National Headquarters and regional staff are promptly and appropriately apprised of all situations which may of be concern.

CSC Tip Line (1-866-780-3784)

  • This program which operates across the country allows individuals to anonymously provide information to the Correctional Service of Canada. The scope of the National Monitoring Centre was expanded to include the Tip Line as the NMC has the capability of answering, gathering and managing such calls on a 24/7 basis.

Victim Notification

  • This program has been centralized for after hours victim notification to provide a standardized after hours service to the five administrative regions. On behalf of the Victim Services Unit, the National Monitoring Centre Officers provides dedicated services to registered victims regarding relevant information concerning the offender who harmed them as well as information pertaining to federal corrections and conditional release.