Commissioner's Directive

Date:
2012-06-13

Number - Numéro:
784

Information Sharing Between Victims and the Correctional Service of Canada

Issued under the authority of the Commissioner of the Correctional Service of Canada

 

Policy Bulletin 367


POLICY OBJECTIVE

1. To provide services to victims through the exchange of information and to consider victim information in decision making as per legislative requirements.

AUTHORITIES

2.Corrections and Conditional Release Act (CCRA), sections 2(1), 2.1, 23, 26, 27 and 142

Corrections and Conditional Release Regulations, section 5

Privacy Act

Access to Information Act

Witness Protection Program Act

Criminal Code, subsection 745.6(2.8) and section 810

APPLICATION

3. This Commissioner’s Directive applies to staff responsible for considering information victims provide to the Correctional Service of Canada (CSC) and for sharing information with victims.

RESPONSIBILITIES

4. The Assistant Commissioner, Communications and Engagement, is responsible for the functional coordination of services to victims and has the authority to develop guidelines that must be followed in relation to information sharing between victims and CSC.

5. The Regional Deputy Commissioner will:

  1. ensure policy direction with respect to victim notification is followed; and
  2. implement protocols to ensure compliance with provincial and municipal legislation or programs pertaining to witness protection and the disclosure of information relating to them.

6. Only staff occupying the following positions have authority to disclose information as per section 26 of the CCRA and subsection 745.6(2.8) of the Criminal Code:

NATIONAL HEADQUARTERS

  1. Assistant Commissioner, Communications and Engagement;
  2. Director, Citizen Engagement;
  3. Manager, Victim Services;
  4. National Duty Officer (after hours);

REGIONAL HEADQUARTERS

  1. Regional Deputy Commissioner;
  2. Regional Director, Communications and Executive Services;
  3. Regional Victim Services Manager; and
  4. Victim Services Officer.

7. The Institutional Head/District Director will:

  1. develop processes to ensure the Regional Victim Services Unit is provided with notification of events regarding offenders with victim notification as per the Victim Services Notification Guide (Annex D), and with judicial review information regarding offenders (Annex C);
  2. facilitate the attendance of victim observers at the Parole Board of Canada (PBC) hearings held at the site and ensure that victims’ needs are taken into consideration in the preparation of hearing rooms at the site; and
  3. ensure a process which conforms to CD 085 – Correspondence and Telephone Communication is in place to prevent unwanted contact and respect no-contact court orders, while allowing offenders to communicate with victims who wish to maintain contact with the offender.

8. The Correctional Manager/Officer in Charge of the Institution will notify the Victim Services Unit/National Monitoring Centre of unscheduled events for inmates with victim notification as per Annex D.

9. The Manager, Assessment and Interventions/ Manager, Intensive Intervention Strategy/Parole Officer Supervisor will ensure:

  1. case management activities take victim considerations into account;
  2. copies of victim related information, including court documents, are forwarded to the Victim Services Unit upon registration of a victim; and
  3. any other required information, as outlined in Annex D, is forwarded to the Victim Services Unit.

10. Sentence Management will notify the Victim Services Unit of information such as offender movement and any sentence calculation changes affecting eligibility dates, as outlined in Annex D.

11. The Parole Officer will:

  1. notify the Victim Services Unit of changes in offenders’ circumstances for which notification may be required, as outlined in Annex D, and of judicial review information regarding offenders (Annex C);
  2. include relevant victim information as per section 23 of the CCRA in reports used for decision making;
  3. take victim considerations into account in release planning and recommendations;
  4. consult with the Victim Services Unit prior to sharing victim-related information not received through the court process; and
  5. consult with the Victim Services Unit prior to contacting a victim to gather essential information.

12. The Regional Victim Services Manager will:

  1. provide advice and assistance to Victim Services Officers;
  2. train and coordinate Victim Services Officers;
  3. liaise with federal, provincial and municipal criminal justice partners and non-governmental partners;
  4. provide regional input on national initiatives;
  5. maintain quality assurance for victim services;
  6. approve release of information to a victim, without a written request, in exceptional circumstances; and
  7. provide advice to the Regional Deputy Commissioner in the formulation of requests for exemption under paragraph 8(2)(m) of the Privacy Act, decisions to deny information disclosure to victims, preparing high profile memos, etc.

13. The Victim Services Officer will:

  1. assess victim requests for information;
  2. provide victims with information about laws, policies and procedures governing CSC, information sharing, and services offered by other federal partners;
  3. identify and register victims as per Annex B;
  4. provide approved information to victims as outlined in Annex D, and judicial review information regarding offenders (Annex C);
  5. respond to victim inquiries and prepare correspondence to victims;
  6. maintain victim contact and notification information;
  7. liaise, as required, with the PBC, National Headquarters, Regional Headquarters, other Victim Services Officers, external agencies, police, courts, etc.;
  8. advise staff of victims’ issues and services as required;
  9. maintain information on community resources available to victims;
  10. assist in the formulation of requests for exemption under paragraph 8(2)(m) of the Privacy Act, decisions to deny information disclosure to victims and high profile memos; and
  11. provide victims with information about the services available through the Restorative Opportunities Program, as appropriate.

14. The National Duty Officer will complete victim notification activities after hours as per the National Monitoring Centre Manual.

PROCEDURES

Responsibility for Registering a Person as a Victim

15. When CSC or the PBC receives a written request from an applicant for offender information, the request will be processed by the receiving department and a copy forwarded to the other department.

16. CSC or the PBC will verify whether an applicant meets the legal definition of a victim, as per Annex A, and notify the applicant accordingly.

17. CSC or the PBC is responsible for determining the legal category for registration and specific information the victim will receive, as per section 26 or section 142 of the CCRA respectively, and subsection 745.6(2.8) of the Criminal Code.

Identifying and Registering a Person as a Victim

18. Requests from victims for offender information will be forwarded to the Regional Victim Services Unit for response.

19. Requests for victim notification will be made in writing, normally using Victims Request for Information (CSC/SCC 1429E). If necessary, the Victim Services Officer will assist the victim in completing his/her written request.

20. If a victim sends a signed letter containing enough information to constitute a formal request to receive information, the Victim Services Officer does not need to have the person sign the Victims Request for Information (CSC/SCC 1429E).

21. In exceptional circumstances, the Regional Victim Services Manager may approve disclosure of information without a written request. The reasons for approval will be documented and the victim will be requested to complete the Victims Request for Information (CSC/SCC 1429E).

22. A victim who requests an agent to represent him/her must provide a written authorization to CSC or the PBC. An agent designated by a victim is entitled to receive the same information under this policy as the victim is entitled to receive directly.

23. During initial contact with the victim, the Victim Services Officer will explain the process as outlined in Annex B.

24. The Victim Services Officer will:

  1. confirm the identity and eligibility of the victim as per section 26 of the CCRA;
  2. advise the victim of the need to provide current contact information to ensure information can be shared as required; and
  3. advise the Parole Officer that the Victim Notification Required Flag has been activated in the Offender Management System (OMS).

Disclosure of Information to Victims

25. Once the victim has been registered, the Victim Services Officer will determine the type of information to be disclosed, mandatory or discretionary, as per section 26 of the CCRA (see Annex C).

26. In the case of information disclosed pursuant to paragraph 26(1)(b) of the CCRA, the Victim Services Officer will weigh the victim’s interest against the offender’s privacy, on a case-by-case basis. Factors to be considered include:

  1. the nature of the information;
  2. the timeliness of the information;
  3. the effect of disclosure on the offender and on others associated with the offender, such as family members or prospective employers, especially in relation to reintegration;
  4. the possible consequences of disclosure or non-disclosure; and
  5. any other relevant factor which may affect the balance between the privacy rights of the offender and the interests of the victim.

27. The Victim Services Officer will provide mandatory information to victims who meet the criteria established in subsection 745.6(2.8) of the Criminal Code, whether or not they choose to register (see Annex C).

28. Decisions relating to the disclosure of the information relating to an offender believed to be under the federal Witness Protection Program Act can only be made by the RCMP. The Victim Services Unit will refer the request to the Manager, Victim Services, at National Headquarters, who will forward the request to the Director, Intelligence Operations and Programs. The Director, Intelligence Operations and Programs, will be responsible for engaging the liaison process with the RCMP.

29. When a victim makes a request for information regarding the location or identity change of an offender under any protection program, including those who are Crown witnesses, the Victim Services Unit will refer the request to the Manager, Victim Services, at National Headquarters, before initiating any processes with third parties and any law enforcement agencies on these matters. The Manager, Victim Services, will forward the request to the Director, Intelligence Operations and Programs, for response.

30. In highly exceptional circumstances, discretionary information or other information could be disclosed to a victim pursuant to paragraph 8(2)(m) of the Privacy Act as per established protocols.

Gathering and Sharing Victim-Related Information with Offenders

31. Offenders will not be notified that a victim has requested or is being provided with information about them, nor is this information to be included in case management reports on offenders.

32. The victim’s contact information will not be shared with the offender without the victim’s consent.

33. When providing information to CSC, victims will be advised that any information, or a gist thereof, used in a decision affecting an offender will be shared with the offender.

34. If the victim asks that the information not be disclosed to the offender, the victim will be advised that CSC may not legally be able to prevent disclosure of the information in a decision affecting the offender.

35. If the victim provides information verbally, the staff member receiving the information will complete a Statement/Observation Report (CSC/SCC 0875) and forward the report to the Victim Services Officer.

36. If the victim provides information in writing, this will be forwarded to the Victim Services Unit for vetting and distribution as required.

37. The Victim Services Officer will advise the Parole Officer if information is received which may impact risk presented by an offender or a victim.

38. Where the Institutional Head/District Director has determined there are sufficient grounds under subsection 27(3) of the CCRA for not sharing all information with the offender, a gist will be prepared and shared with the offender, as per Annex C – How to Prepare a Gist for Protected Information of CD 701 – Information Sharing.

39. A Community Assessment may be completed with a victim for information gathering purposes in accordance with CD 715-3 – Community Assessments.

40. When the Victim Services Unit receives sensitive personal information concerning a victim (i.e. crime scene photographs, psychological reports, medical reports, etc.), the Victim Services Officer will review it, in consultation with the Manager, Victim Services, and the Parole Officer or the Manager, Assessment and Interventions/Manager, Intensive Supervision Strategy, to assess its relevance in the decision-making process.

Jurisdictions

41. Section 26 of the CCRA applies to all offenders under federal jurisdiction, including provincial offenders transferred to CSC pursuant to an exchange of service agreement, offenders under section 81 or section 84 of the CCRA and offenders under a long-term supervision order.

42. Federal offenders incarcerated in provincial correctional facilities are subject to provincial regulations for the purposes of information sharing with victims and are excluded from the provisions of section 26 of the CCRA.

ENQUIRIES

43. Strategic Policy Division
National Headquarters
Email: Gen-NHQPolicy-Politi@CSC-SCC.gc.ca

Commissioner,

Original signed by:
Don Head


Annex A

Cross-References and Definitions

CROSS-REFERENCES

CD 085 – Correspondence and Telephone Communication

CD 568-1 – Recording and Reporting of Security Incidents

CD 701 – Information Sharing

CD 705-1 – Preliminary Assessments and Post-Sentence Community Assessments

CD 705-2 – Information Collection

CD 705-6 – Correctional Planning and Criminal Profile Report

CD 710-2 – Transfer of Inmates

CD 710-3 – Temporary Absences

CD 710-5 – Judicial Review of Parole Ineligibility

CD 710-6 – Review of Inmate Security Classification

CD 710-7 – Work Releases

CD 712 – Case Preparation and Pre-Release Framework

CD 712-1 – Pre-Release Decision Making

CD 712-3 – Parole Board of Canada Hearings

CD 712-4 – Release Process

CD 715 – Community Supervision Framework

CD 715-1 – Community Supervision

CD 715-2 – Post-Release Decision Process

CD 715-3 – Community Assessments

CD 719 – Long-Term Supervision Orders

ISD 785 – Restorative Opportunities Program and Victim-Offender Mediation Services

Access to Information and Privacy – Process and Compliance Manual

Canadian Statement of Basic Principles of Justice for Victims of Crime, 2003

Parole Board of Canada Policy and Procedures Manual

Offender Records System User’s Guide

Treasury Board Policy on Privacy Protection

DEFINITIONS

Agent: an individual authorized to act on behalf of a victim.

Victim: as defined in section 2 and subsections 26(3), 26(4) and 142(3) of the CCRA. These definitions include the victim directly harmed as a result of an offence, an individual close to the victim, or any person harmed as a result of the actions of the offender. Victims (who may include CSC employees and offenders) may register to receive information regarding the offender pursuant to section 26 of the CCRA. The CCRA does not make any distinction between a Canadian victim and a foreign victim.


ANNEX B

IDENTIFYING AND REGISTERING A PERSON AS A VICTIM

During initial contact with the victim, the Victim Services Officer will explain the process as outlined below:

  1. the criteria that must be met for a victim to receive information;
  2. the types of information about an offender that can be disclosed under the CCRA;
  3. the entitlements of victims who meet the established criteria to receive information;
  4. the various types of notification and their meaning (e.g., in the case of an escorted temporary absence, work release or unlawfully at large);
  5. the process followed in the event that contact cannot be made;
  6. the need to identify the police agency that should be contacted to inform the victim if CSC is unable to make contact in the event of an escape or an offender being unlawfully at large;
  7. the limitations of the 24-hour notification process to the victim if he/she chooses to use an agent who is only available for contact during working hours;
  8. that offender information cannot be left on answering machines and that, in those cases, the only message that should be left is to contact the Victim Services Officer or duty officer; and
  9. that offender information cannot be provided by electronic mail.

ANNEX C

MANDATORY AND DISCRETIONARY DISCLOSURE

MANDATORY AND DISCRETIONARY DISCLOSURE UNDER SECTION 26 OF THE CCRA

Two types of information can be disclosed, mandatory and discretionary. Section 26 of the CCRA states that at the request of a victim of an offence committed by an offender, the Commissioner (or delegated authority):

Mandatory Disclosure
  1. shall disclose to the victim the following information about the offender:
    1. the offender's name,
    2. the offence of which the offender was convicted and the court that convicted the offender,
    3. the date of commencement and length of the sentence that the offender is serving, and
    4. eligibility dates and review dates applicable to the offender under this Act in respect of temporary absences or parole;
Discretionary Disclosure
  1. may disclose to the victim any of the following information about the offender, where in the Commissioner's (or delegated authority's) opinion the interest of the victim in such disclosure clearly outweighs any invasion of the offender's privacy that could result from the disclosure:
    1. the offender's age,
    2. the name and location of the penitentiary in which the sentence is being served,
      1. if the offender is transferred, a summary of the reasons for the transfer and the name and location of the penitentiary in which the sentence is being served,
      2. if the offender is to be transferred to a minimum security institution as designated by Commissioner’s Directive and it is possible to notify the victim before the transfer, a summary of the reasons for the transfer and the name and location of the institution in which the sentence is to be served,
      3. the programs that were designed to address the needs of the offender and contribute to their successful reintegration into the community in which the offender is participating or has participated;
      4. the serious disciplinary offences that the offender has committed,
    3. the date, if any, on which the offender is to be released on temporary absence, work release, parole or statutory release,
    4. the date of any hearing for the purposes of a review under section 130,
    5. any of the conditions attached to the offender's temporary absence, work release, parole or statutory release,
    6. the destination of the offender on any temporary absence, work release, parole or statutory release, whether the offender will be in the vicinity of the victim while travelling to that destination, and the reasons for any temporary absence, and
    7. whether the offender is in custody and, if not, the reason why the offender is not in custody.

If disclosure is approved, in accordance with the above CCRA requirements, victims may be notified when an offender:

  1. escapes from an institution;
  2. is unlawfully at large from a temporary absence;
  3. fails to return to the institution as required;
  4. has been granted an emergency temporary absence;
  5. is subject to a warrant of apprehension and suspension;
  6. is subject to a change of jurisdiction in his/her supervision;
  7. is returned to, or released from, custody; and
  8. is granted a travel permit.

MANDATORY DISCLOSURE UNDER SUBSECTION 745.6(2.8) OF THE CRIMINAL CODE

(2.8) If a person convicted of murder does not make an application under subsection 745.6(1) within the maximum time period allowed by this section, the Commissioner of Correctional Service Canada, or his or her designate, shall immediately notify in writing a parent, child, spouse or common-law partner of the victim that the convicted person did not make an application. If it is not possible to notify one of the aforementioned relatives, then the notification shall be given to another relative of the victim. The notification shall specify the next date on which the convicted person will be eligible to make an application under subsection 745.6(1).

Who Notifies the Victim Services Unit (VSU)
Institutional Parole Officer/Manager, Assessment and Interventions (MAI)/Manager, Intensive Intervention Strategy (MIIS)
Timeframe to Contact the VSU
As soon as the maximum allowable application period has expired
Information to Include
Offender name
FPS
Offender did not apply for a judicial review
Next date the offender can apply (default to five years, unless otherwise ordered by a judge)
Method of Victim Notification by VSU
Telephone – If victim has requested notification
Send letter – Even if telephone contact was successful
Information to Be Disclosed to Victim by VSU or Delegated Authority
Offender did not apply for a judicial review to reduce parole ineligibility period
Next date offender can apply

ANNEX D

VICTIM SERVICES NOTIFICATION GUIDE

(Note: Pursuant to paragraph 7a of this CD, the Institutional Head/District Director may designate positions other than the ones indicated in this guide to notify the Victim Services Unit (VSU) when the offender’s file has a Victim Notification Required (VNR) flag.)

CASE MANAGEMENT EVENT OFFICE OF PRIMARY INTEREST TIMEFRAME TO CONTACT THE VSU INFORMATION TO INCLUDE METHOD OF VICTIM NOTIFICATION BY VSU INFORMATION TO BE DISCLOSED TO VICTIM BY VSU OR DELEGATED AUTHORITY
Absence for Court

(For Temporary Absence: CCRA 26(1)(b)(iii), (v), (vi) and CCRR 9(b))

(For Transfer to Provincial Jurisdiction: CCRA 26(2))
Sentence Management Normally five days in advance of event or when the information becomes available (if less than five days)
  • Offender name
  • Fingerprint Section (FPS)
  • Departure from institution for court purposes
  • Date of departure
  • Expected return date and time
  • If attending court on new charges
  • Reasons (if the attendance is on a Temporary Absence, rather than on a judge’s order)
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
Date of release
  • Court information, if available
Admission

i. Admission to CSC on First Federal Sentence
   
  • No information as victims cannot register to receive information until the offender has completed the intake assessment process
   
ii. Admission to CSC on Subsequent Federal Sentence (and first federal sentence for offenders previously supervised by CSC during a provincial sentence)

(CCRA 26(1)(a) (i-iv))
Sentence Management Within five days of the offender being admitted to federal custody at beginning of subsequent sentence
  • Offender name
  • FPS
  • Back in CSC custody on new sentence
  • New offences
  • Sentence length
  • Sentence start and end dates
  • Eligibility dates

Telephone and letter

Now back in custody on new sentence
  • Reactivation of victim notification is not automatic
  • Must indicate that victim wants notification reactivated
  • New offences
  • Sentence length
  • Sentence start and end dates
  • Eligibility dates
Readmission
i. Return to CSC Facility on a Warrant

(CCRA 26(1)(b)(ii), (vii))
Sentence Management Immediately following the return of the offender to CSC custody
  • Offender name
  • FPS
  • Date when transferred to CSC facility
  • Name and location of CSC facility
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
Offender returned to CSC custody
  • Date when transferred to CSC facility
  • Name and location of institution
ii. Suspension and Apprehension Warrant Issued

(CCRA 26(1)(b)(ii), (vi))
Community Parole Officer or his/her supervisor Immediately following the issuing of the warrant
  • Offender name
  • FPS
  • Offender apprehended
  • Location of offender (province of non-CSC facility, if applicable)
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
Offender apprehended
  • Location of offender (province of non-CSC facility, if applicable)
iii. Suspension and Apprehension Warrant Executed

(CCRA 26(1)(b)(ii),(vii))
Parole Officer or his/her supervisor As soon as possible following the execution of the warrant
  • Offender name
  • FPS
  • Warrant executed
  • Location of offender
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
Warrant executed
  • Suspension process
iv. Suspension and Apprehension Warrant Cancelled or Withdrawn (by CSC)

(CCRA 26(1)(b)(vi))
Community Parole Officer or his/her supervisor Immediately following the decision to cancel or withdraw the warrant
  • Offender name
  • FPS
  • Suspension warrant cancelled or withdrawn by CSC
  • Area of supervision on release
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
Suspension warrant cancelled or withdrawn by CSC
  • Date of decision
  • Date of release
  • Any changes with respect to community supervision – supervising parole office
Bail Release
  1. from federal custody
    (CCRA 26(1)(b)(vii))

  2. following release to the community
    (CCRA 26(1)(b)(vii))
  1. Sentence Management

  2. Parole Officer or his/her supervisor
Immediately when the information becomes available
  • Offender name
  • FPS
  • Offender being released on bail
  • Date of release
  • Reason (sentence quashed, etc.)
  • Released to community or provincial custody
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
Date of release
  • Court information, if available
Change in Release Conditions (including removal of residency condition)

(CCRA 26(1)(b)(v))
Parole Officer or his/her supervisor As soon as the parole office is aware of decision made by PBC
  • Offender name
  • FPS
  • Exact wording of condition added/ removed/ changed – as it appears on the certificate
If RESIDENCY Condition Removed
  • Release destination (city)
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
  • Added/ removed/ changed release condition
If RESIDENCY Condition Removed
  • Release destination
Change in Sentence Dates

(CCRA 26(1)(a)(iii))
Sentence Management At the time the new sentence calculation has been entered into the Offender Management System (OMS)
  • Offender name
  • FPS
  • Change in sentence dates
  • List all new sentence dates
  • Reason why new calculation was made
  • If new charges, list all new offences

Telephone and letter

  • New sentence dates
  • Length of new sentence
  • New convictions, if applicable
Change in Supervision Location

(CCRA 26(1)(b)(vi))
Parole Officer or his/her supervisor Normally five days in advance of event or immediately when the information becomes available (if less than five days)
  • Offender name
  • FPS
  • New supervision area and name of supervising parole office
  • Date of transfer
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
  • New destination
  • Date of change
  • New contact information for VSU if transferred to different region
Death of Offender

(CCRA 26(1)(a)(iii) and 26(1)(b)(ii), (vi)
and CCRR 116)
Parole Officer or his/her supervisor Normally within five days following the death and only after next of kin has been notified
  • Offender name
  • FPS
  • Date of death
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
  • Death of inmate in custody or death of offender under community supervision
  • No further notifications regarding this offender
Deportation (release to Canada Border Services Agency [CBSA])

(CCRA 26(1)(b)(vi))
Sentence Management/ Parole Officer or his/her supervisor Normally five days in advance of the event or immediately when the information becomes available (if less than five days)
  • Offender name
  • FPS
  • Date of release
  • Type of release
  • Release to CBSA for possible deportation
  • Parole office that will supervise the offender (should he/she be released from CBSA)

Telephone and letter

  • Offender released into custody of CBSA
  • If offender released from CBSA prior to warrant expiry date, CSC will contact the victim and notify of date, area of supervision and release conditions
Early Discretionary Release (EDR)

(CCRA 26(1)(a)(iv) and 26(1)(b)(iii),(v),(vi))
Institutional Parole Officer or his/her supervisor Normally five days in advance of release or immediately when decision is made (if less than five days to release)
  • Offender name
  • FPS
  • Calculated release date
  • Actual (early) release date
  • Release destination
  • Release conditions as they appear on the certificate
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
  • Date of release (EDR notification is done in conjunction with statutory release (SR) notification)
  • Release destination
  • Release conditions
Escape/ Fail to Return to Institution

(CCRA 26(1)(b)(vii))
Parole Officer or his/her supervisor IMMEDIATELY when incident occurs
  • Offender name
  • FPS
  • Date and time of escape
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
  • Escape/ fail to return
  • Whether or not now in custody
  • If NOT in custody, why not
  • Explanation of process for apprehension
Escorted Temporary Absence (ETA) (actual occurrence)

(CCRA 26(1)(b)(iii), (v), (vi) and CCRR 9)
CO II/ Primary Worker/ Parole Officer or their supervisor Normally five days in advance of ETA or immediately when decision is made (if less than five days to ETA)
  • Offender name
  • FPS
  • Start date and time of ETA
  • End date and time of ETA
  • Reasons for ETA
  • Destination of ETA (city)
  • Conditions imposed on ETA
  • Supervision requirements for ETA
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
  • Date/time of ETA
  • Destination of ETA
  • Duration of ETA
  • Conditions of ETA
  • Reasons for ETA
ETA Permit Cancelled/
Changed
(date, time, destination, conditions)


(CCRA 26(1)(b)(iii), (v), (vi) and CCRR 9)
CO II/ Primary Worker/ Parole Officer or their supervisor As soon as the ETA is cancelled/ changed
  • Offender Name
  • FPS
  • Original start date and time of ETA
  • Original end date and time of ETA
  • Reasons for ETA
  • Original destination of ETA (city)
  • Reason for cancellation OR AMENDED date/ time/ destination/ conditions
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
  • ETA cancelled OR updated ETA date/ time/ destination/ conditions
ETA Positive Decision
(medical, court, compassionate, etc.)


(CCRA 26(1)(a)(iv) and 26(1)(b)(iii), (v), (vi) and CCRR 9)
Warden's Authority: Chair of CSC Decision Board/ Officer in Charge

PBC's Authority: PBC notifies of decision, designate at institution advises of first actual ETA
Immediately following the decision being made to approve ETA (or ETA package)
  • Offender name
  • FPS
  • Decision date
  • Reasons for ETA
  • Destination of ETA (city)
  • Conditions imposed on ETA
  • Supervision requirements of ETA
If one-time ETA
  • Start date and time of ETA
  • End date and time of ETA
If package of ETAs
  • Frequency of ETAs
  • Duration of package (e.g. over next six months OR no end date)
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
  • Date/time of ETA
  • Destination of ETA
  • Duration of ETA
  • Conditions of ETA
  • Reasons for ETA
  • Victim Services Officers (VSOs) must determine each of the victim’s preferences in each case, i.e. if they want notification of the ETA package only or of EVERY individual ETA in the package
Judicial Review – Offender Did Not Apply

(Criminal Code 745.6 (2.8))
Institutional Parole Officer or his/her supervisor As soon as the maximum allowable application period has expired
  • Offender name
  • FPS
  • Offender did not apply for a judicial review
  • Next date offender can apply (default to five years unless otherwise ordered by a judge)
  • Telephone – If victim has requested
  • Send letter – Even if telephone contact was successful
  • Offender did not apply for a judicial review to reduce parole ineligibility period
  • Next date when offender can apply
Long-Term Supervision Order (LTSO) End Date

(CCRA 23-27, 26(1)(a)(iii))
Community Parole Officer or his/her supervisor Normally five days in advance of LTSO end date
  • Offender Name
  • FPS
  • Offender reaching end of LTSO
  • Date of LTSO end
  • Actual release date
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
  • LTSO end date
  • No longer in CSC supervision/ custody
  • Contact will be made with victim if offender returns to federal custody
Release on
Day Parole,
Full Parole,
Statutory Release,
Long-Term Supervision Order (LTSO)


(CCRA 26(1)(b)(iii), (v), (vi))
Sentence Management of releasing institution, Institutional Parole Officer or his/her supervisor Normally five days in advance of release or immediately when decision is made (if less than five days to release)
  • Offender name
  • FPS
  • Type of release
  • Date of calculated release
  • Date of actual planned release
  • Destination on release (city)
  • Conditions on release as worded on certificate
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
  • Release date
  • Destination
  • Conditions imposed and standard list
  • Supervising parole office
  • If offender will travel through vicinity of victim
  • If day parole – leave privileges allowed?
  • If LTSO, end date of LTSO
  • How community supervision works
  • Contact information for VSU
Transfer to a Medium- or Maximum-Security or Multi-Level Institution

(CCRA 26(1)(b)(ii.1))
Institutional Parole Officer or his/her supervisor at sending institution Day of transfer
(no sooner) or as soon as possible following transfers that occur after hours
  • Offender name
  • FPS
  • Offender transferred to another institution
  • Destination facility
  • Reasons for the transfer
  • Date of transfer
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
  • Name and location of new institution
  • Summary of reasons for the transfer
  • Date of transfer
Transfer to a Minimum-Security Institution

(CCRA 26(1)(b)(ii.2))
Institutional Parole Officer or his/her supervisor Two days prior to the transfer, if possible, or as soon as possible prior to or following the transfer
  • Offender name
  • FPS
  • Offender transferred to a minimum-security institution
  • Destination facility
  • Reasons for the transfer
  • Date of transfer
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
  • Name and location of new institution
  • Summary of reasons for the transfer
  • Date of transfer
Travel Permit Cancelled or Changed

(CCRA 26(1)(b)(vi))
Community Parole Officer or his/her supervisor As soon as the travel permit is changed or cancelled
  • Offender name
  • FPS
  • Reasons for this travel permit
  • Original departure date and time
  • Original return date and time
  • Original destination of travel permit
  • Travel permit cancelled OR updated dates/ time/ destination/ checkpoints/ method of travel
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
  • Travel permit cancelled OR updated dates/ times/ destinations/ checkpoints/ method of travel
Travel Permit Issued

(CCRA 26(1)(b)(vi))
Community Parole Officer or his/her supervisor Normally five days in advance of the travel permit (sooner if possible) or immediately when decision is made in the case of travel on short notice (if less than five days)
  • Offender name
  • FPS
  • Travel permit issued/updated for this offender
  • Reasons for this travel permit
  • Departure date and time
  • Return date and time
  • Destination of travel permit
  • Checkpoints
  • Method of travel
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
  • Start and end dates of travel permit
  • Destination and if there will be travel through victim's area
  • Any special instructions issued with the permit that pertain to victims
  • Reasons for travel permit
Unescorted Temporary Absence (UTA) (actual occurrence)

(CCRA 26(1)(b)(iii), (v), (vi) and CCRR 155)
CO II/ Primary Worker/ Parole Officer or their supervisor Normally five days in advance of UTA or immediately when decision is made (if less than five days prior to UTA)
  • Offender name
  • FPS
  • UTA permit issued
  • Start date and time of UTA
  • End date and time of UTA
  • Reasons for UTA
  • Destination of UTA (city)
  • Conditions imposed on UTA
  • Supervision requirements for UTA
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
  • Date/time of UTA
  • Destination and if travel through victim area
  • Duration of UTA
  • Conditions of UTA
  • Reasons for UTA
UTA Permit Cancelled/ Changed (date, time, destination, conditions)

(CCRA 26(1)(b)(iii), (v), (vi) and CCRR 155)
CO II/ Primary Worker/ Parole Officer or their supervisor As soon as the UTA is cancelled/ changed
  • Offender name
  • FPS
  • Original start date and time of UTA
  • Original end date and time of UTA
  • Reasons for UTA
  • Original destination of UTA (city)
  • Reason for cancellation OR AMENDED date/ time/ destination/ conditions
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
  • UTA cancelled OR updated UTA date/ time/ destination/ conditions
UTA Positive Decision

(CCRA 26(1)(a)(iv) and 26(1)(b)(iii), (v), (vi) and CCRR 155)
Warden's Authority: Chair of CSC Decision Board/Officer in Charge

PBC's Authority: PBC notifies of decision, designate at institution advises of first actual UTA
Immediately following the decision being made to approve UTA (or UTA package)
  • Offender name
  • FPS
  • Decision date
  • Reasons for UTA
  • Destination of UTA (city)
  • Conditions imposed on UTA
  • Supervision requirements of UTA
If one-time UTA
  • Start date and time of UTA
  • End date and time of UTA
If package of UTAs
  • Frequency of UTAs
  • Duration of package (e.g. over next six months OR no end date)
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
  • Date/time of UTA
  • Destination and if travel through victim area
  • Duration of UTA
  • Conditions of UTA
  • Reasons for UTA
  • VSOs must determine each of the victim’s preferences in each case, i.e. if they want notification of the UTA package only or of EVERY individual UTA in the package
Warrant Expiry Date (WED)

(CCRA 26(1)(a)(iii) and 26(1)(b)(vii))
Sentence Management/ Parole Officer or his/her supervisor Normally five days in advance of WED
  • Offender name
  • FPS
  • Offender reaching WED
  • Date of WED
  • Actual release date
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
  • Date of warrant expiry
  • No longer in CSC supervision/ custody
  • Contact will be made with victim if offender returns to federal custody
WED and
Section 810 Order

(CCRA 26(1)(a)(iii) and 26(1)(b)(vii))
Sentence Management/ Parole Officer or his/her supervisor Normally five days in advance of WED
  • Offender name
  • FPS
  • Offender reaching WED
  • Date of warrant expiry
  • Actual release date
  • Province 810 order is with
  • Provincial contact if available

Telephone and letter

  • Date of warrant expiry
  • Date released from CSC custody
  • No longer in CSC supervision/ custody
  • Existence of 810 order and explanation
  • The name of the agency the offender will now be reporting to and their contact information
Work Release (WR) (actual occurrence)

(CCRA 26(1)(b)(iii), (v), (vi))
CO II/ Primary Worker/ Parole Officer or their supervisor Normally five days in advance of WR or immediately when decision is made (if less than five days to WR)
  • Offender name
  • FPS
  • WR occurrence
  • Start date and time of WR
  • End date and time of WR
  • Destination of WR (city)
  • Reasons for WR
  • Conditions imposed on WR
  • Supervision requirements for WR
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
  • Date/time of WR
  • Destination of WR
  • Duration of WR
  • Conditions of WR
  • Reasons for WR
Work Release Permit Cancelled/ Changed (date, time, destination, conditions)

(CCRA 26(1)(b)(iii), (v), (vi))
CO II/ Primary Worker/ Parole Officer or their supervisor As soon as the WR is cancelled/ changed
  • Offender name
  • FPS
  • Original start date and time of WR
  • Original end date and time of WR
  • Reasons for WR
  • Original destination of WR (city)
  • Reason for cancellation OR AMENDED date/ time/ destination/ conditions
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
  • WR cancelled OR updated WR date/ time/ destination/ conditions
Work Release Package Positive Decision

(CCRA 26(1)(b)(iii), (iv), (v), (vi))
Chair of CSC Decision Board or designate Immediately when the decision is made to approve WR program
  • Offender name
  • FPS
  • WR package granted/denied
  • Decision date
  • Destination of WR (city)
  • Reasons for WR
  • Conditions imposed on WR
  • Supervision requirements of WR
  • Frequency of WRs
  • Duration of package (e.g. over next six months OR no end date)
  • Telephone – If not successful, send letter
  • Send follow-up letter if requested by victim
  • Date/time of WR
  • Destination of WR
  • Duration of WR
  • Conditions of WR
  • Reasons for WR