Important Notices

Twitter Terms of Use for the Correctional Service of Canada

The Correctional Service of Canada (CSC) is the federal government agency responsible for administering sentences of a term of two years or more, as imposed by the courts. As part of the criminal justice system and respecting the rule of law, CSC contributes to public safety by actively encouraging and assisting offenders to become law-abiding citizens, while exercising reasonable, safe, secure and humane control.

CSC’s Twitter accounts are a great way to interact with the Agency and learn about everything from career opportunities to what we are doing to improve public safety. We look forward to sharing information with you beyond the conventional government Web experience, but always encourage visits to our Web site for more detailed information.

The use of Twitter by CSC is intended to encourage interaction between the user of this platform and CSC. It in no way verifies or confirms either the accuracy of user comments or their compliance with the guidelines outlined here. CSC does not endorse any of the views in comments posted by users. We will take steps to remove or block subscribers if they do not abide by these Terms of Use. Users may also be reported to Twitter if they do not comply to the service provider's terms of service.

Content

The CSC Twitter accounts (CSC_SCC_en and CSC_SCC_fr) are mainly used as an alternative method for accessing the material posted on CSC's Web site. If you are looking for more information, please visit our Web site.

Links to Other Web Sites

From time to time the CSC Twitter account may tweet links to Web sites that are not under the control of CSC or the Government of Canada. These links are provided solely for the convenience of the users. The Government of Canada is not responsible for the accuracy, currency or reliability of the content. The Government of Canada does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites or their content.

Tweet Frequency

The number of tweets will vary; depending on the number of media activities and other relevant material published each day. During some periods, we may tweet more or less frequently than average. You should expect to receive tweets during regular working hours, Monday to Friday from 9:00 a.m. to 5:00 p.m. EST/EDT. Any activity during holidays, after core hours and on weekends would likely be along the lines of emergency or urgent communications of significant value to our followers. Otherwise, the accounts will be relatively inactive during these times.

Availability

CSC Twitter updates are also subject to downtime that may be out of CSC’s control, because Twitter servers are managed by a third party. As such, we accept no responsibility for the Twitter network becoming unresponsive or unavailable.

Following and Unfollowing

At this time, CSC will follow other official Government of Canada institutions and may follow organizations which we believe are relevant to the mandate of our work – specifically, as it relates to public safety. This could also include following the Twitter accounts of non-profit organizations, associations and other governmental agencies.

The appearance of a Twitter user as a follower of the CSC account does not imply endorsement, nor does CSC follow any particular user.

Retweets

CSC may retweet relevant material posted by other Government of Canada Twitter accounts and/or other accounts determined to be relevant to our followers and of significant value.

Direct Messages and @replies

Feedback and interaction is highly encouraged. All @replies and direct messages, as well as email sent to the Twitter account will be read, and any emerging themes or helpful suggestions will be passed to the relevant people in the Agency. Although we are not able to reply individually to all messages, they will be handled on a case-by-case basis and responded to when deemed appropriate.

If we feel a comment or a question posed to CSC is of significant business value and/or requires a greater level of detail, we may develop a formal response and distribute the information through other channels such as our Web site or other social media channels. We will pay attention to emerging themes and helpful suggestions and look forward to this potential interaction.

Reporters are asked to send questions to the appropriate individual in Media Relations and to refrain from submitting questions on Twitter.

CSC cannot engage in issues of party politics or answer questions that break the rules of our Commenting Policy.

Accessibility

Twitter, as a third party service provider, is not bound by Government of Canada policies for Web accessibility.
The Government of Canada is committed to achieving a high standard of accessibility and is working to address issues with third-party service provider platforms. There is a more accessible version of Twitter called Easy Chirp.

Copyright

Information posted by CSC is subject to the Copyright Act of Canada. For more information, see the Important Notices page on the CSC Web site.

Official Languages

CSC respects the Official Languages Act and is committed to ensuring that information products of equal quality are available in both French and English. CSC's tweets are available in both official languages. Simply view the appropriate CSC Twitter account: in English @CSC_SCC_en, and in French @CSC_SCC_fr.

Through the very nature of the social media forum, content will vary between the English and French Twitter accounts, particularly where messages and comments are concerned. Any tweets or retweets that originate from CSC will be made available in both official languages when it concerns both English and French communities. Responses to direct messages and @replies will be made in the official language of origin.

Users should be aware that some links direct users to sites of organizations or other entities that are not subject to the Official Languages Act and that these sources are only available in the language in which they are written.

Twitter.com is available in multiple languages including English and French. To change this user preference, go to your account settings and select your language preference.

Privacy

CSC's Twitter accounts are not Government of Canada Web sites. They represent only our presence on Twitter, a third-party service provider. Users are encouraged to read Twitter's privacy policy.

Information shared with CSC on Twitter is subject to the provisions of the Access to Information Act and the Privacy Act, which means that the information you share with CSC’s Twitter account may be captured, stored, accessed and disclosed in response to a request under either of these acts.

Any personal information provided by you to CSC’s social media accounts is collected under the authority of the Financial Administration Act (FAA), in accordance with the Communications Policy of the Government of Canada. This information is being collected to capture conversations between you and CSC via the Agency’s social media accounts. “Conversations” include questions and answers, comments, “likes”, retweets and other interactions where you provide feedback on content that the Agency has posted, or when the Agency provides you with information based on content that you post. The personal information collected is described in the Personal Information Bank entitled Public Communications (TC PSU 914). Under the provisions of the Privacy Act, individuals have the right of access to, correction of and protection of their personal information. Instructions for obtaining your personal information are provided in Info Source, a copy of which is available in major public and academic libraries or online.

To protect your own privacy and the privacy of others, CSC recommends that you do not include personal information in your comments or other content you post. Personal information includes home addresses and telephone numbers, photographs containing images of identifiable individuals, and any other information consisting of personal information as defined in paragraph 3 of the Privacy Act. Should you have any questions about your privacy rights as explained in these Terms of Use, please contact us.

Additional Information

If you are looking for more information about the Agency, please consult our CSC Web site.

Thank you for taking the time to read this policy. We encourage your participation in our discussion and look forward to an active exchange of ideas.

Contact Information

CSC's social media accounts are managed by the e-Communications team in the Communications and Engagement Sector of CSC.

For general enquiries, please see our Contact Us page.

Media Enquiries

National or general enquiries:
Media Line (613) 992-7711, Monday to Friday 9 a.m. to 5 p.m.
Media Relations: media@csc-scc.gc.ca

For further details, please see our Media Relations Contact Us page.