Important Notices

The Correctional Service of Canada on YouTube

The Correctional Service of Canada (CSC) is the Government of Canada agency responsible for administering sentences of a term of two years or more, as imposed by the courts. CSC is responsible for managing institutions of various security levels and supervising offenders under conditional release in the community.

CSC’s YouTube accounts are a great way to interact with the Agency and learn more about its mission and activities.

The use of YouTube by the Correctional Service of Canada is intended to encourage interaction between the user of this platform and CSC, and in no way verifies or confirms either the accuracy of user comments or their compliance with the guidelines outlined here. CSC does not endorse any of the views in comments posted by users. Comments in violation of these Terms of Use may result in CSC deleting the comment and blocking the user in question to prevent further inappropriate comments.

Content

The CSC YouTube channels (CSCsccEN and cscSCCfr) are mainly used as an alternative method for accessing the material posted in CSC’s video gallery. If you are looking for more information about CSC, please visit its Web site.

Links to Other Web sites

Links to Web sites not under the control of the Government of Canada from our YouTube channels are provided solely for the convenience of users. Neither CSC nor the Government of Canada is responsible for the accuracy, currency or reliability of the content on these sites. The Government of Canada does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.

Posting Frequency

The number of videos posted will vary, and depend on content becoming available.

Availability

CSC’s YouTube channels are also subject to downtime that may be out of CSC’s control, because YouTube servers are managed by a third party. As such, we accept no responsibility for the YouTube Web site becoming unresponsive or unavailable.

Subscribers/Friends

At this time, CSC will follow other official Government of Canada institutions and may follow organizations which we believe are relevant to the mandate of our work – specifically, as it relates to public safety. This could also include following the YouTube channels of non-profit organizations, associations and other governmental agencies.

 You are required to have a valid YouTube account to subscribe to CSC's YouTube channels.

We will only take steps to remove or block subscribers if they do not abide by this YouTube Terms of Use Policy. Users may also be reported to YouTube if they do not comply with the YouTube service provider's terms of use.

The appearance of a YouTube user as a follower of the CSC channels does not imply endorsement, nor does CSC’s subscribing to any particular channel or following any particular user.

Feedback and Messages

Feedback and interaction is highly encouraged. All video and channel comments, as well as email sent to the YouTube account will be read, and any emerging themes or helpful suggestions will be passed to the relevant people in the Agency.

If we feel a comment or a question posed to CSC requires a response and/or a greater level of detail, we may develop a formal response and distribute the information through other channels such as our Web site or other social media channels. We will pay attention to emerging themes and helpful suggestions and look forward to this potential interaction.

Reporters are asked to send questions to the appropriate individual in Media Relations and to refrain from submitting questions on YouTube.

CSC cannot engage in issues of party politics.

Accessibility

YouTube, as a third party service provider, is not bound by Government of Canada policies for web accessibility.

The Government of Canada is committed to achieving a high standard of accessibility and is working to address issues with third-party service provider platforms. If you have any problems accessing any information on the site, visit CSC’s video gallery on our official Web site.

Copyright

Information posted by CSC is subject to the Copyright Act of Canada.

Official Languages

CSC respects the Official Languages Act and is committed to ensuring that information products are available in both French and English, of equal quality. Videos will be posted simultaneously in both official languages – in English on CSCsccEN and, in French, on cscSCCfr.

Through the very nature of the social media forum, content will vary between the English and French YouTube accounts, particularly where messages and comments are concerned. Any comments that originate from CSC will be made available in both official languages when it concerns both English and French communities. Comments, video responses, and questions that require a response will be answered in the official language of origin.

Users should be aware that some links direct users to sites of organizations or other entities that are not subject to the Official Languages Act and that these sources are only available in the language in which they are written.

The YouTube interface is available in multiple languages including English and French. To change the interface's language settings, select either “English” or “French” from the language selection menu available in YouTube's Web site footer (the bottom of the Web site).

Privacy

CSC’s YouTube channels are not Government of Canada Web sites and represent our presence on YouTube, a third-party service provider. Users are encouraged to read YouTube's privacy policy.

Information shared with CSC on YouTube is subject to the provisions of the Access to Information Act and the Privacy Act, which means that the information you share with CSC’s YouTube channels may be captured, stored, accessed and disclosed in response to a request under either of these acts.

The personal information provided by you to CSC’s social media accounts is collected under the authority of the Financial Administration Act (FAA), in accordance with the Communications Policy of the Government of Canada. This information is being collected to capture conversations between you and CSC via the Agency’s social media accounts. “Conversations” include questions and answers, comments, “likes”, retweets and other interactions where you provide feedback on content that the Agency has posted, or when the Agency provides you with information based on content that you post.

Under the provisions of the Privacy Act, individuals have the right of access to, correction of and protection of their personal information. Instructions for obtaining your personal information are provided in Info Source, a copy of which is available in major public and academic libraries or online. (URL:http://www.infosource.gc.ca/index-eng.asp)

To protect your own privacy and the privacy of others, CSC recommends that you do not include personal information in your comments or video response. Personal information includes home addresses and telephone numbers, photographs containing images of identifiable individuals, and any other information consisting of personal information as defined in paragraph 3 of the Privacy Act. Should you have any questions about your privacy rights as explained in this notice, please consult CSC’s Access to Information and Privacy (ATIP) section within our Web site.

Links to Other Web sites

Links to Web sites not under the control of the Government of Canada from our YouTube channels are provided solely for the convenience of users. Neither CSC nor the Government of Canada is responsible for the accuracy, currency or reliability of the content on these sites. The Government of Canada does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.

Additional Information

If you are looking for more information about the Agency, please consult our Web site.

The usual ways of contacting us for official correspondence are detailed in the Contact Us section of our Web site.

If you have questions about this policy, please contact socialmedia@csc-scc.gc.ca

Contact information

CSC’s YouTube channels (CSCsccEN and cscSCCfr) are managed by the e-Communications team in the Communications and Engagement Sector of CSC, located at:

340 Laurier Avenue West
Ottawa, Ontario
Canada
K1A 0P9
Email: socialmedia@csc-scc.gc.ca

For further contact details, please see the Contact Us page on CSC's Web site.

For media enquiries

Media representatives can contact CSC Media Relations.

Thank you for taking the time to read this policy. We encourage your participation in our discussion and look forward to an active exchange of ideas.