Making a Complaint

The Correctional Service Canada (CSC) is committed to providing a fair and prompt complaint process for victims who believe that their rights under the Canadian Victim Bill of Rights have been infringed (violated) or denied.

If you are not satisfied with the quality of service that you are receiving from CSC and would like to make a complaint please contact CSC's Victim Services Unit by phone at 1-866-806-2275 or by email.

If you believe that your rights have not been respected, you have the right to make a formal complaint (PDF 49 Kb). CSC will review your complaint, make a recommendation to correct any infringement (violation) and notify you about the results of the review.

If you make a complaint with CSC and are not satisfied with the response, you can contact the Office of the Federal Ombudsman for Victims of Crime.

To review the Victim Complaint process before and after a formal complaint is submitted to CSC, you may review Commissioner Directive – 786, Victim Complaints and Guideline 786-1, Victim Complaint Process.