Victim Services

Canada Post has issued a public advisory to warn its customers that postal service could be disrupted as early as July 2, 2016. In the event of a work stoppage, CSC will make every effort to ensure that registered victims continue to receive information and services on time. For the duration of this labour dispute, Victim Services Officers will contact victims by phone or email to provide the required information, and/or may send it by courier. Victims who need to submit statements to CSC by a specific date should contact their Victim Services Officer by phone or email to discuss how to make sure CSC receives their statements on time.

Did you know?

CSC does not automatically inform victims about the offender who harmed them. Information is only provided when a victim registers.

A person can register as a victim to receive information directly or can authorize someone else to act as their representative.

At CSC, we are committed to ensuring that victims of crime have an effective voice in the federal correctional and justice system.

We want to make sure that victims are treated with compassion, fairness and respect.

Our dedicated Victim Services Officers are there to:

CSC provides services to victims of federal offenders. These are offenders serving a sentence of two years or more. Our services reflect the Canadian Statement of Basic Principles of Justice for Victims of Crime. These principles guide governments as they develop legislation and policy.

Canadian Victims Bill of Rights

Passing of the Canadian Victims Bill of Rights

On April 24, 2015, the government announced that the Victims Bill of Rights Act, formerly known as Bill C-32, received Royal Assent. There is extensive information about this legislation on the Canadian Victims Bill of Rights page.

The majority of the provisions and amendments included in the Victims Bill of Rights Act, including the creation of the Canadian Victims Bill of Rights, and amendments to the Corrections and Conditional Release Act (CCRA), Criminal Code, Canada Evidence Act, and Employment Insurance Act, came into force on July 23, 2015. Some additional amendments to the CCRA came into force on June 1, 2016. These changes have a significant impact on the way that CSC does its business.

  • Right to information
  • Right to protection
  • Right to participation
  • Right to restitution

Victims also have the right to make a complaint if they believe that their rights have not been respected.

CSC and the Parole Board of Canada have created a Victims Portal which allows victims and/or their named representatives online access to important information and services which they are entitled to under the CCRA.

***If you are currently registered as a victim with CSC or PBC and would like to access information online, please go to the Victims Portal and follow the instructions. You will need to create an account and request to have it connected to your existing file.

Along with the Canadian Victims Bill of Rights, Bill C-479 (Fairness for Victims), which received Royal Assent in April 2015 and Bill C-489 (Restrictions on Offenders) which received Royal Assent in June 2014 also impact the rights of victims of crime..

CSC Tip Line

You can provide information about an offender to CSC anonymously by calling 1-866-780-3784 any time of the day or night.

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What happens to an offender once they are in CSC custody? You can refer to: