Information for victims

We strive to provide victims with the information they need to have an effective voice in the federal correctional system. We want to make sure that victims are treated with compassion, fairness, and respect. You can provide information about an offender to us anonymously by calling 1-866-780-3784 any time of the day or night.

The Parole Board of Canada (PBC) and the Correctional Service of Canada (CSC) are conducting a survey to learn about your experience with the services we recently provided to you as a registered victim of crime. Our goal is to improve the way we work, so we can better meet the needs of victims. The survey should take approximately 20 minutes to finish. You may answer as many questions as you choose. The responses are anonymous. You can complete the survey at:

If you have any questions or comments about the survey, please contact:

Services and information

About Victim Services and relevant legislation

Find information about Canadian legislation that governs the rights of victims and the information that can be shared with victims as defined by the law.

Register as a victim

Victims do not automatically receive information about the offender who harmed them. A victim must first register with us to receive that information. Find out how to register and the kind of information victims receive.

Provide a victim statement

Victim statements allow you to express how an offender’s crime has impacted your life. These statements can include relevant information about the offender along with any safety concerns you may have. Information in a victim statement is considered throughout an offender’s sentence.

Victims Portal

The Victims Portal is a simple, secure way to send and receive information online. It allows victims and/or their named representatives to access information they are entitled to, as defined by law, at their convenience.

Victim representatives

A victim representative is a person chosen by a victim to receive information about the offender on their behalf.

How to submit a complaint

If a victim believes that their rights under the Canadian Victim Bill of Rights have been infringed, violated or denied, they can make a complaint. Victims also have the right to make a complaint if they believe that their rights have not been respected.

Resources for victims

Find a collection of resources for victims of crime.

Restorative Justice and the Restorative Opportunities Program (Victim-Offender Mediation)

Restorative Opportunities (RO) is a Correctional Service of Canada (CSC) program that offers people who have been harmed by a crime a chance to communicate with the offender who caused the harm.

Get involved with regional victims advisory committees

Regional victim advisory committees (RVAC) are made up of victims of crime (volunteers), representatives of victim advocacy organizations and Correctional Service of Canada (CSC) and Parole Board of Canada employees.

Other government departments, offices and services for victims

Find out more about our partners, including the Parole Board of Canada, the National Office for Victims, and the Office of the Federal Ombudsman for Victims of Crime.

Contact information for the Victim Services

Find contact information for our national and regional Victim Services offices.

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