Policy Bulletin

Policy Bulletin 249

What is new/changed?

Guidelines 253-1 - Employee Assistance Program (EAP) and 253-2 - Critical Incident Stress Management (CISM) have been revised. Sections related to definitions, principles, selection of volunteers and impartiality of interveners have been added.

Why was the policy changed?

The Guidelines were initially published in 2002. The review has been performed to update the Guidelines to better reflect the current practices and trends in the field, as well as to further elaborate the programs' framework.

What is the purpose of the change?

The changes are in continuity with last year's efforts to elaborate the EAP-CISM intervention framework and better support the provision of equivalent services across the country.

How was it developed?

The policy owner revised the existing Guidelines in consultation/collaboration with management, unions, internal resources (EAP Coordinators, EAP and CISM volunteers), external resources, persons working in the field, and the National Headquarters Policy Division.


The Commissioner's Directive and Guidelines clearly outline all EAP and CISM related accountabilities.

Who will be affected by the policy?

CSC staff.

Expected cost?

No additional resources.

Other impacts?

Training manuals and guides for Coordinators will be reviewed.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.