2015–16 Departmental Performance Report

Section IV: Supplementary Information

Supporting Information on Lower-Level Programs

Supporting information on lower-level programs is available on the CSC's website.

Program 1.0: Custody

Description

The Custody Program contributes to public safety by providing for the day-to-day needs of offenders, including health and safety, food, clothing, mental health services, and physical health care. It also includes security measures within institutions such as drug interdiction, and appropriate control practices to prevent incidents.

Under the Custody program there are four sub-programs and six  sub-sub-programs all contribute to the safe, secure and humane custody of offenders in institutions. Below are information on the lower-level programs for the Custody program.

Sub-Program 1.1: Institutional Management and Support

Description

The Institutional Management and Support Program contributes to public safety through the day-to-day management of operational activities and institutional services for offenders in custody.

Key activities include administering, operating and maintaining institutions; establishing operational processes and procedures; managing allocated financial and human resources; directing and overseeing the delivery of integrated correctional operations; monitoring the effectiveness of institutional security activities; considering threats, risks, vulnerabilities and physical security requirements and controls; managing the intelligence function for institutions; ensuring coordination across the criminal justice system; providing a safe environment for staff and inmates; and making decisions and recommendations related to offenders within delegated authorities.

Performance Analysis and Lessons Learned

All performance results in this sub-program have improved from the previous year. Results for the critical and serious safety incidents in federal institutions were within CSC's anticipated result ranges. Higher than expected minor/moderate safety incidents may be the result of the successful management of incidents, which prevents them from escalating.

Through sustained effort and professional management, CSC has successfully reduced all critical and serious safety incidents in federal institutions in 2015–16. Rates of critical and serious safety incidents were 0.68 and 8.62 respectively, compared to 1.01 and 9.98 respectively in 2014–15. Minor/moderate safety incidents has also improved year-over-year in the past five years, although it still does not meet CSC's expectation.

*The range for the anticipated performance result is established through the statistical analysis of historical data and a review of factors within the operational context. The methodology ensures that what is anticipated as a performance range is objective and reflective of changes within the operational context.

Sub-Program 1.2: Institutional Security

Description

The Institutional Security Program contributes to public safety through the development, implementation of, and compliance with, policies and procedures designed to ensure the safety and security of staff, offenders and the public, while meeting the security requirements of the diverse inmate population.

Key activities include dynamic security, security intelligence, segregation, perimeter control, and the prevention and control of contraband and drugs.

Performance Analysis and Lessons Learned

Performance results in this area did not meet CSC's expectations. All levels of security incidents (critical, serious, and moderate/minor) have increased from the previous year. A total of 118 serious incidents and twelve security deaths were recorded during fiscal year 2015–16. Nine of them were still under investigation at the year end.

Compared to the results of the previous year, all levels of security incidents have increased during the reporting year. This situation has been a cause of great concern to CSC, which led to a series of actions to strengthen supervision strategies and better react to emergencies. Multiple new technologies have been introduced in the attempt to improve institutional security. CSC has also enhanced the management of administrative segregation through the promulgation of a new Commissioner's Directive and the development of the Segregation Renewal Strategy.

*The range for the anticipated performance result is established through the statistical analysis of historical data and a review of factors within the operational context. The methodology ensures that what is anticipated as a performance range is objective and reflective of changes within the operational context.

Sub-Sub-Program 1.2.1: Intelligence and Supervision

Description

The Intelligence and Supervision Program contributes to public safety through the provision of security and the gathering, analysis, and sharing of intelligence. This is done by identifying and managing illegal activities and threats to security for offenders in institutions and in the community in conjunction and cooperation with external partner agencies.

Key activities include gathering and sharing information and intelligence to prevent security incidents, eradicating illegal activity and supporting the case management process; continually assessing threats and risks to identify and mitigate internal and external threats to the safety of individuals (inmates, staff and public) and institutions; collaborating, liaising and sharing information with justice partners both domestically and internationally; identifying and managing security threat groups; and preventing, intercepting, and eliminating illegal or threatening activities.

Performance Analysis and Lessons Learned

All performance results in Intelligence and Supervision exceeded CSC's expectations. Rate of offender transferred to higher security institution, rate of serious security charges and median days in segregation results are the best in the last six years. In fact, CSC has reduced the administrative segregation population by a third when compare to last year. CSC will continue to strengthen relationships with national, regional and local public safety partners, as well as enhance capacity of preventive security and intelligence to respond to and prevent threats and risks that exist in operational settings.

*The range for the anticipated performance result is established through the statistical analysis of historical data and a review of factors within the operational context. The methodology ensures that what is anticipated as a performance range is objective and reflective of changes within the operational context.

Sub-Sub-Program 1.2.2: Drug Interdiction

Description

The Drug Interdiction Program contributes to public safety through the development, implementation, and coordination of activities included in Correctional Service Canada's national drug strategy. This is done to ensure a safe, drug-free institutional environment for inmates, which is a fundamental condition for their successful reintegration into society as law-abiding citizens.

Key activities include assessing risk related to drug use and trafficking, detecting and deterring drug use and/or trafficking of drugs, using security services such as urinalysis, drug detector dogs, ion mobility spectrometry, and other services or devices, and reviewing the imposition of administrative measures.

Performance Analysis and Lessons Learned

Performance results for serious drug-related incidents was within the expected range and minor/moderate drug-related incidents exceeded CSC's expectations. The result for critical drug-related incidents has also improved from the previous year, although it was still higher than CSC's anticipated range. CSC will continue its ongoing efforts to eliminate drugs in institutions and providing substance abuse programs and treatments to offenders. Of note, Fentanyl continued to represent an increasing concern for CSC over the reporting period. To address this issue, CSC updated and re-programmed all Ion Mobility Spectrometry devices to assist in preventing Fentanyl and Acetyl Fentanyl from entering into federal institutions, informed offenders about the dangers and consequences of Fentanyl consumption through various means including the use of educational posters. CSC also collaborated with NAV Canada in strengthening procedures of security patrols and searches to prevent drug trafficking by drones and aircrafts.

*The range for the anticipated performance result is established through the statistical analysis of historical data and a review of factors within the operational context. The methodology ensures that what is anticipated as a performance range is objective and reflective of changes within the operational context.

Sub-Program 1.3: Institutional Health Services

Description

The Institutional Health Services Program contributes to public safety by providing essential health care and reasonable access to non-essential mental health care to inmates, in accordance with professionally accepted standards, to promote, improve and maintain offender health in institutions. These health services are delivered across the continuum of care, from intake to release, while considering the needs of vulnerable populations.

Key activities include disease prevention, health education as well as screening, diagnosis, treatment, release planning and the administration, development and implementation of policy and programs to maintain and improve program delivery.

Performance Analysis and Lessons Learned

All performance results in this sub-program met CSC's expectations. CSC has maintained its health accreditation status as per Accreditation Canada standards, including the Continuous Quality Improvement Program. This accreditation ensures that health services are available to all offenders in institutions in accordance with professionally accepted standards. CSC continued to streamline health screening at admission to improve efficiency and effective health prevention in its institutions. Almost all (98.5 percent) of newly admitted inmates received health assessments at intakes.

Sub-Sub-Program 1.3.1: Clinical and Public Health Services

Description

The Clinical and Public Health Services Program contributes to public safety by providing essential health care to inmates, to promote, improve and maintain inmates' health within institutions, in accordance with professionally accepted standards. These services are delivered across the continuum of care from intake to release, while considering the needs of vulnerable populations.

Key activities across the continuum of care include disease prevention and control, health promotion, screening and assessment, primary health services, acute hospital care, referral to medical specialists, treatment, provision of medications, pharmacy services and release planning.

Performance Analysis and Lessons Learned

Three out of five performance results exceeded CSC's expectations. One result was not available due to changes to the data collection methods. CSC has streamlined the screening process in order to increase offenders' acceptance of health assessments, almost all (96.2 percent) of newly admitted offenders voluntarily received infectious disease screening for bloodborne and sexually transmitted infections at intake. Percentage of inmates with HIV or HEP C who have been treated also exceeded the anticipated results. Even though, offenders' voluntary participation in the tuberculosis assessment and treatment was still lower than expected. CSC continues to promote health services to offenders, and in the meantime, has reviewed and adjusted the frequency of assessments accordingly.

Sub-Sub-Program 1.3.2: Mental Health Services

Description

The Mental Health Services Program contributes to public safety by providing inmates with essential mental health care and reasonable access to non-essential mental health care to promote, improve and maintain offender health in accordance with professionally accepted standards. These services are delivered across the continuum of care from intake to release, while considering the needs of vulnerable populations. The continuum of care is reflected through CSC's comprehensive Mental Health Strategy developed to enhance its capacity to address and respond to the mental health needs of offenders.

Key activities include mental health screening at intake, primary and intermediate mental health care in institutions, intensive care at Regional Treatment Centres, release preparation and transitional care for release to the community.

Performance Analysis and Lessons Learned

Three out of four performance results in Mental Health Services exceeded expectations. Recognizing the importance of developing and furthering professional expertise, CSC was able to provide the 'Fundamentals of Mental Health' training to 96% of the targeted staff. However, more effort is required and CSC is aware that the number of Suicide & Self-Injury Intervention Refresher training provided is below the anticipated result. More training sessions in this area will be arranged in the current fiscal year.

CSC continues to respond to the mental health care needs of offenders. Of the inmates identified by the mental health intake screening system as requiring follow-up mental health services, 89 percent received a service. As noted in the table below, 43.1 percent of inmates received an institutional mental health service.

Sub-Program 1.4: Institutional Services

Description

The Institutional Services Program contributes to public safety through the daily operations of institutions. This program aims to provide safe, secure and humane living conditions for inmates.

Key activities include accommodation support, engineering services, provision of food services and clothing, institutional maintenance, fleet management, telecommunications, environmental protection and sustainable development, fire safety protection, and maintenance of security electronics.

Performance Analysis and Lessons Learned

Performance result in this sub-program exceeded CSC's expectation, CSC continued to maintain safe, secure and humane custody of its offender population by providing a wide range of non-correctional activities related to the daily operations of institutions. The percentage of upheld grievances related to living conditions was lower than CSC's anticipated range.

*The range for the anticipated performance result is established through the statistical analysis of historical data and a review of factors within the operational context. The methodology ensures that what is anticipated as a performance range is objective and reflective of changes within the operational context.

Sub-Sub-Program 1.4.1: Food Services

Description

The Food Services Program contributes to public safety by providing nutritionally balanced meals to offenders in institutions. Meal preparation is based on appropriate nutrition standards for Canadians such as Eating Well with Canada's Food Guide. The program meets the needs of offenders requiring specific diets for their faith or for therapeutic reasons.

Key activities include setting the overall policy direction for the delivery of food services; monitoring food services activities to ensure adherence to standards; ensuring all activities related to the ordering, storage, preparation and service of food and disposal of waste meet food safety standards; and planning for food service within the established budget.

Performance Analysis and Lessons Learned

Food Services performance results were mixed. CSC menus met Canada's Food Guide and Dietary Reference Intakes and the number of upheld grievances was the lowest of the recent five years, while the number of food premises inspections by food sanitation experts did not meet CSC's target. However of those sites that were inspected, 87 percent received positive results. All institutions are expected to be inspected in the current fiscal year.

*Of those sites that were inspected, 87 percent received positive results. All institutions are expected to be inspected in the current fiscal year.

Sub-Sub-Program 1.4.2: Accommodation Services

Description

The Accommodation Services Program contributes to public safety through maintenance and repair of institutional vehicles, buildings/structures, and lands as well as related basic services for offenders. This is done so that institutions can meet their operational requirements including the provision of safe and clean living and working conditions for staff and for offenders in custody.

Key activities include the provision of basic necessities to offenders, technical support, housekeeping, laundry services, engineering services, environmental services, waste management, electrical, water and sewage, heating/co-generation of power, plumbing, fire protection, motor vehicle maintenance and operations, carpentry, masonry, painting, welding and millwright, general labour, general maintenance, and landscaping.

Performance Analysis and Lessons Learned

Performance result in Accommodation Services met CSC's expectation. The percentage of upheld grievances related to accommodation services was within CSC's expected range.

Program 2.0: Correctional Interventions

Description

The Correctional Interventions Program contributes to public safety through assessment activities and program interventions for federal offenders that are designed to assist their rehabilitation and facilitate their successful reintegration into the community as law-abiding citizens. The program engages Canadian citizens as partners in CSC's correctional mandate, and provides outreach to victims of crime.

Under the Correctional Interventions program there are six sub-programs and seven sub-sub-programs which all contribute to the safe transitions of offenders back to the community by identifying and addressing the risks and needs of offenders with targeted correctional interventions.

Sub-Program 2.1: Offender Case Management

Description

The Offender Case Management program contributes to public safety through a dynamic process that includes interventions to assess, clarify, counsel, plan programs for, and supervise offenders throughout their sentences.

Key activities include sentence management, intake assessment, penitentiary placement, offender personal development, transfers, the development and management of correctional plans, and institutional and community supervision.

Performance Analysis and Lessons Learned

Two of the three performance results exceeded expectations. Result for initial penitentiary placements uninterrupted was the best in the last six years and result for successful transitions to lower security was the best in the last three years. CSC is challenged to meet the performance marker relating to the percentage of Aboriginal offenders with CCRA section 84 release plans. CSC continues to work closely with Aboriginal communities to improve this result.

*The range for the anticipated performance result is established through the statistical analysis of historical data and a review of factors within the operational context. The methodology ensures that what is anticipated as a performance range is objective and reflective of changes within the operational context.

Sub-Program 2.2: Community Engagement

Description

The Community Engagement Program contributes to public safety by increasing citizens' understanding of the federal correctional process and enhancing CSC's partnerships with Canadian communities.

Key activities include raising public awareness and improving confidence in federal corrections; providing victims with information; negotiating partnership agreements with various stakeholders; and creating collaborative working relationships with diverse segments of the community including citizens, non-governmental agencies, other government departments, and offenders who have successfully reintegrated into the community.

Performance Analysis and Lessons Learned

Two out of three performance results in Community Engagement exceeded CSC's expectations. CSC has engaged more than 2703 participants through its outreach initiatives and the number and percentage of offenders with registered victims also exceeded expectations. The number of operational units which engage citizens was less than anticipated, due to the restructure of the Citizen Advisory Committee. A review of the restructuring process is underway. CSC continues to implement the Integrated Engagement Strategy to strengthen community engagement.

Sub-Program 2.3: Spiritual Services

Description

The Spiritual Services Program contributes to public safety by providing spiritual intervention and guidance to offenders, and by developing and maintaining faith-community reintegration partnerships. It also includes providing culturally relevant assistance to First Nations, Métis and Inuit offenders regarding ceremonies, traditional teachings, traditional medicines or sacred grounds within institutions or in the community through the services of Aboriginal Elders. The program increases the likelihood of success for a safe and wholesome release of offenders back into the community.

Key activities include directing and coordinating religious services and sacramental ministry; spiritual and cultural teachings for First Nations, Métis and Inuit offenders; creating, coordinating, and delivering religious activities; interpreting the needs and concerns of persons affected by the criminal justice system to the community; educating the community concerning its role in reconciliation, and establishing and maintaining partnerships to help offenders live in the community as law-abiding citizens.

Performance Analysis and Lessons Learned

Two of the three performance results for Spiritual Service exceeded expectation. The percentage of compliance with established standards for spiritual services did not meet expectation. Faith-community reintegration partners provided unique service to offenders, as they are focused on developing and sustaining linkages with faith communities in support of successful reintegration. Their lower-than-expected result in contacts with offenders was partly a result of the implementation of a new model for Faith Community Reintegration Projects (FCRPs) in 2015–16. In 2015–16, Institutional Chaplains had 407,639 contacts with offenders and 87 percent of all Aboriginal inmates who identified an interest in Elder review had at least one review as part of the Aboriginal Continuum of Care. Both results well exceeded anticipated results. During the reporting year, CSC implemented a new model for faith-based spiritual services, and the lower than expected result for percentage of compliance with established standards for spiritual services was in part due to the delays in administrative process.

Sub-Program 2.4: Correctional Reintegration Program

Description

The Correctional Reintegration Program contributes to public safety by providing programs and implementing policies that are specifically designed to support offender rehabilitation and reintegration, and that involve structured interventions grounded in evidence-based, social and psychological research. Operating from a cognitive-behavioural approach, correctional programs are designed to address risk factors that contribute to reoffending.

Key activities include the development, implementation, delivery and effective management of nationally recognized correctional programs.

Performance Analysis and Lessons Learned

In 2015–16 continued to be a transition year for this sub-program and  sub-sub-programs. CSC is in the tail end of the process of transitioning from its traditional cadre of correctional programs for men offender to the Integrated Correctional Program Model (ICPM). As ICPM is comes online the traditional cadre of correctional programs are being phased out.

All performance results in Correctional Reintegration Program met or exceeded CSC's expectations. Median time to first enrollment in a nationally recognized institutional correctional program result achieved the best results over the last six years from a high of 139 days in 2010–11 to a low of 84 days in 2015–16; and the percentage of nationally recognized institutional correctional program completions in institutions result increased from 83.4 percent in 2010–11 to 85 percent in 2015–16.

*The range for the anticipated performance result is established through the statistical analysis of historical data and a review of factors within the operational context. The methodology ensures that what is anticipated as a performance range is objective and reflective of changes within the operational context.

Sub-Sub-Program 2.4.1: Violence Prevention Program

Description

The Violence Prevention Program contributes to public safety through structured interventions designed to assist the rehabilitation of offenders convicted of violent crimes. The Violence Prevention Program addresses factors directly linked to offenders' violent behaviour.

Key activities include the development, implementation, delivery and management of national correctional programs designed to protect society by preventing violent behavior.

Performance Analysis and Lessons Learned

All performance results in Violence Prevention Program exceeded CSC's expectations. Almost all (95.9 percent) of the offenders with an identified need for violent prevention program enrolled in a violent prevention program with over three quarters (78 percent) having completed a violent prevention program prior to full parole eligibility date and 88.5 percent having completed this program before warrant expiry date.

This correctional reintegration program will be phased out as part of the transition to the Integrated Correctional Program Model. CSC continued to plan, deliver, and monitor programs to address offenders' violent behaviour intensity levels commensurate with the assessed risk.

*The range for the anticipated performance result is established through the statistical analysis of historical data and a review of factors within the operational context. The methodology ensures that what is anticipated as a performance range is objective and reflective of changes within the operational context.

Sub-Sub-Program 2.4.2: Substance Abuse Program

Description

The Substance Abuse Program contributes to public safety through structured interventions designed to assist the rehabilitation of offenders convicted of crimes complicated by substance abuse. The Substance Abuse Program addresses factors directly linked to offenders' criminal behavior, alcohol and drug use.

Key activities include the development, implementation, delivery and management of national correctional programs designed to protect society by preventing substance abuse and crime.

Performance Analysis and Lessons Learned

All performance results in Substance Abuse Program exceeded CSC's expectations. Almost all of the offenders (93.5 percent) with an identified need for substance abuse program has enrolled in a substance abuse program with 81 percent completed this program prior to full parole eligibility date and almost all (92.7 percent) has completed this program before warrant expiry date.

This correctional reintegration program will be phased out as part of the transition to the Integrated Correctional Program Model. CSC continued to plan, deliver, and monitor programs to address substance abuse at intensity levels commensurate with the assessed risk.

*The range for the anticipated performance result is established through the statistical analysis of historical data and a review of factors within the operational context. The methodology ensures that what is anticipated as a performance range is objective and reflective of changes within the operational context.

Sub-Sub-Program 2.4.3: Family Violence Program

Description

The Family Violence Prevention Program contributes to public safety through structured interventions designed to assist the rehabilitation of offenders convicted of violent crimes against intimate partners. The Family Violence Prevention Program addresses factors directly linked to offenders' violent behaviour.

Key activities include the development, implementation, delivery and management of national correctional programs designed to protect society by preventing domestic violence.

Performance Analysis and Lessons Learned

All performance results in Family Violence Program exceeded CSC's expectations. Almost all (94.8 percent) of the offenders with an identified need for family violent program enrolled in a family violent program with over three quarters (78.4) percent) having completed this program prior to full parole eligibility date and almost all (91.6 percent) having completed this program before warrant expiry date.

This correctional reintegration program will be phased out as part of the transition to the Integrated Correctional Program Model. CSC continued to plan, deliver, and monitor programs to address offenders' violent behaviour at intensity levels commensurate with the assessed risk.

*The range for the anticipated performance result is established through the statistical analysis of historical data and a review of factors within the operational context. The methodology ensures that what is anticipated as a performance range is objective and reflective of changes within the operational context.

Sub-Sub-Program 2.4.4: Sex Offender Program

Description

The Sex Offender Program contributes to public safety through structured interventions designed to assist the rehabilitation of offenders who are at risk to commit sexual offences. The Sex Offender Program addresses factors directly linked to offenders' criminal sexual behaviour.

Key activities include the development, implementation, delivery and management of national correctional programs designed to protect society by preventing sexual offences.

Performance Analysis and Lessons Learned

Two out of three performance results in Sex Offender Program exceeded CSC's expectations. Almost all (91.9 percent) of the offenders with an identified need for sex offender program enrolled in a sex offender program with almost two thirds (63.2 percent) having completed this program prior to full parole eligibility date. At 88.4 percent, the percentage of offenders who completed a sex offender program was below the anticipated result range as referrals to this program have ceased during the transition to the Integrated Correctional Program Model (ICPM).

This correctional reintegration program will be phased out as part of the transition to the Integrated Correctional Program Model. CSC continued to plan, deliver, and monitor programs to address sexual violence at intensity levels commensurate with the assessed risk.

*The range for the anticipated performance result is established through the statistical analysis of historical data and a review of factors within the operational context. The methodology ensures that what is anticipated as a performance range is objective and reflective of changes within the operational context.

Sub-Sub-Program 2.4.5: Maintenance Program

Description

The Correctional Maintenance Program contributes to public safety through structured interventions designed to assist the rehabilitation of offenders who have completed national correctional programs. It addresses empirically-validated factors directly linked to offenders' criminal behaviour.

Key activities include the development, implementation, delivery and management of national correctional programs designed to protect society by preventing crime.

Performance Analysis and Lessons Learned

Performance result in Maintenance Program met CSC's expectation. CSC continued to plan, deliver, and monitor maintenance programs to address offenders' criminal behaviours at intensity levels commensurate with the assessed risk. A self-management program was included in both the Aboriginal and non-Aboriginal streams of Women Offender Correctional Programs.

*The range for the anticipated performance result is established through the statistical analysis of historical data and a review of factors within the operational context. The methodology ensures that what is anticipated as a performance range is objective and reflective of changes within the operational context.

Sub-Sub-Program 2.4.6: Social Program

Description

The Social Program contributes to public safety by providing structured and unstructured activities to encourage offenders to adopt healthy and positive lifestyles and to learn how to use time constructively. It provides offenders with opportunities to learn and practice social skills, necessary for personal and social development. These interactions encourage offenders to identify their own strengths as well as areas that need improvement, to help prepare them for reintegration into the community as law-abiding citizens.

Key activities include the development, implementation, delivery, and management of social programs.

Performance Analysis and Lessons Learned

Performance result in Social Program met CSC's expectation. All of CSC's institutional sites offered social programs in 2015–16. CSC partnered with Alberta Health Services to deliver self-help workshops to inmates, focusing on parenting and anger control. In Quebec, Aboriginal Liaison Officers were trained to deliver the Community Integration Program in their respective institutions. CSC also created a national working group to review and develop a consistent approach to social programs to meet the needs of offenders as well as the security requirements of institutions.

CSC continued to explore ways to connect inmates with their families through innovative means. The implementation of Child-Link was completed during 2015–16, which allowed women inmates to communicate with children in the community using video conferencing technology. CSC also initiated videoconferencing to strengthen ties between Inuit offenders and their families in the North.

Sub-sub-program 2.4.7: Integrated Correctional Program Model^{Footnote 20}

Description

The Integrated Correctional Program Model contributes to public safety through three distinct correctional program streams for men offenders: a multi-target program, an Aboriginal multi-target program, and a sex offender program, all of which include a maintenance component. The multi-target nature of the program streams allows CSC to more holistically address the individual needs and risks of offenders.

Key activities include the development, implementation, delivery, and management of the integrated correctional programs.

Performance Analysis and Lessons Learned

During 2015–16, CSC gradually implemented the Integrated Correctional Program Model (ICPM) in four regions. During the implementation and delivery of ICPM, CSC experienced some challenges related to the quality control review requirements and certification of all facilitators in the Regions. CSC intends to address this challenge through a pilot project for video conference streaming, allowing for the uploading and immediate retrieval of recordings to more expeditiously provide feedback and certification. All ICPM performance results during the transition period were below CSC's targets, but results are anticipated to improve once ICPM is fully implemented.

 Of the offenders with an identified need for the Integrated Correctional Program Model, 60.7 percent enrolled in the program, with 35.1 percent having completed ICPM prior to the Full Parole Eligibility Date and 83.2 percent having completed ICPM prior to the Warrant Expiry Date. All these results were below CSC's anticipated ranges.

Sub-Program 2.5: Offender Education

Description

The Offender Education Program contributes to public safety by providing offenders with basic literacy, academic, and personal development skills thereby improving their capacity to effectively participate in correctional programs. It also offers them an opportunity to improve their education qualifications, increasing their likelihood of successfully reintegrating into the community.

Performance Analysis and Lessons Learned

All performance results in this sub-program exceeded CSC's expectations. Of the offenders with an identified need for education, over half (54 percent) upgraded their educational level prior to full parole eligibility date, with almost two thirds (65.3 percent) having upgraded their educational levels before warrant expiry date.

*The range for the anticipated performance result is established through the statistical analysis of historical data and a review of factors within the operational context. The methodology ensures that what is anticipated as a performance range is objective and reflective of changes within the operational context.

Sub-Program 2.6: CORCAN Employment and Employability

Description

The CORCAN Employment and Employability Program contributes to public safety by helping offenders develop and enhance their employment skills to meet the specific demands of the labour market, thereby improving their chances of employment and safe release into the community.

Key activities include employment training and career planning programs for inmates as well as employment and job placement services for offenders after release. It is designed to allow offenders to acquire skills and develop the pro-social attitudes and behaviours that are valued by employers. This is a key part of CSC's efforts to actively support offenders to become law-abiding citizens.

Performance Analysis and Lessons Learned

All performance results in this sub-program met or exceeded CSC's expectations. Of the offenders with a identified employment need, 60.3 percent completed vocational training prior first release and almost three quarters (74.7 percent) of offenders secured employment prior to warrant expiry date.

*The range for the anticipated performance result is established through the statistical analysis of historical data and a review of factors within the operational context. The methodology ensures that what is anticipated as a performance range is objective and reflective of changes within the operational context.

Program 3.0: Community Supervision

Description

The Community Supervision Program contributes to public safety through the administration of community operations, including the provision of accommodation options, establishment of community partnerships and provision of community health services as necessary. Community supervision provides the structure to assist offenders to safely and successfully reintegrate into society.

Under the Community Supervision program there are three sub-programs and two  sub-sub-programs all contribute to the reintegration of offenders into the community as law-abiding citizens while under supervision.

Sub-Program 3.1: Community Management and Security

Description

The Community Management and Security Program contributes to public safety by supervising and managing offenders in the community, and by gathering, analyzing, and sharing intelligence.

Key activities include supervising offenders, updating correctional plans, the Community Staff Safety Program, Electronic Monitoring, the National Centralized after hours Duty Office, the After Hours Victim Notification Program and the Correctional Service of Canada Tip Line program.

Performance Analysis and Lessons Learned

All performance results in this sub-program met or exceeded CSC's expectations. At a rate of 0.48 per 1,000 offenders, the performance result for critical convictions while under supervision has exceeded the expected result. It is also worth noting that the rates of serious and minor/moderate convictions on supervision were the lowest of the recent six years, recorded as 28.1 and 166.0 respectively, compared to 53.5 and 227.2 in fiscal year 2010–11.

*The range for the anticipated performance result is established through the statistical analysis of historical data and a review of factors within the operational context. The methodology ensures that what is anticipated as a performance range is objective and reflective of changes within the operational context.

Sub-Program 3.2: Community-based Residential Facilities

Description

The Community-based Residential Facilities Program contributes to public safety by providing a structured and supportive environment during the gradual reintegration process. The program provides accommodation for offenders on parole, statutory release, temporary absence and Long Term Supervision Orders.

Performance Analysis and Lessons Learned

Performance results in this sub-program were mixed. The successful residency supervision periods in Community-based Residential Facilities exceeded expectations, but the rate of incidents in Community-based Residential Facilities did not meet expectation and was higher than the previous year. Approximately 70 percent of all these incidents during the reporting year were "walkaway", "fail-to-report" and "fail-to-return". It is worth noting that part of the increase was due to the increase in medical emergency incidents, not to assaultive or disruptive behaviour or any other security-related incidents (e.g. security equipment checks) and disruptive behaviour. CSC continues to monitor the results and work closely with community partners to enhance the supervision and support of offenders while under supervision in the community.

*The range for the anticipated performance result is established through the statistical analysis of historical data and a review of factors within the operational context. The methodology ensures that what is anticipated as a performance range is objective and reflective of changes within the operational context.

Sub-Sub-Program 3.2.1: Community Residential Facilities

Description

The Community Residential Facilities Program contributes to public safety by providing accommodation for offenders in what are commonly known as "halfway houses" as well as Hostels, Private Home Placements and Treatment Centres. Community Residential Facilities are operated by non-profit community-based agencies under contract with CSC and promote the successful reintegration of offenders into the community.

Key activities include providing supervision, intervention, support, monitoring and accommodation for offenders on release.

Performance Analysis and Lessons Learned

All performance results in this  sub-sub-program met CSC's expectations. Successful residency supervision periods in Community Residential Facilities and the "fail to return" rate were both within CSC's expected result ranges. CSC continues to monitor the results and work closely with community partners to enhance the supervision and support of offenders while under supervision in the community.

*The range for the anticipated performance result is established through the statistical analysis of historical data and a review of factors within the operational context. The methodology ensures that what is anticipated as a performance range is objective and reflective of changes within the operational context.

Sub-Sub-Program 3.2.2: Community Correctional Centres

Description

The Community Correctional Centres program contributes to public safety by managing federally-operated community-based residential facilities that provide a 24-hour structured living environment for the purpose of safely reintegrating offenders into the community. Community Correctional Centres accommodate offenders under federal jurisdiction who have been released to the community on unescorted temporary absences, day parole, full parole, work releases, statutory release, as well as those subject to Long-Term Supervision Orders.

Performance Analysis and Lessons Learned

All performance results in this  sub-sub-program met or exceeded CSC's expectations. Successful residency supervision periods in Community Correctional Centres and the rate of "fail to return" among offenders residing in a Community Correctional Centre both exceeded CSC's expectations.

CSC promulgated Commissioner's Directive 714 - Community Correctional Centre Standards in July 2015. This updated policy framework has provided guidance for staff and contractors involved in the supervision of offenders in the Community Correctional Centres.

*The range for the anticipated performance result is established through the statistical analysis of historical data and a review of factors within the operational context. The methodology ensures that what is anticipated as a performance range is objective and reflective of changes within the operational context.

Sub-Program 3.3: Community Health Services

Description

The Community Health Services Program contributes to public safety by providing essential health services for offenders residing in a Community Correctional Centre, in accordance with professionally accepted standards. CSC pays, on a fee-for-service basis, the costs associated with essential health services for non-insured offenders in the community. In addition, as part of its Mental Health Strategy, CSC provides, at some community sites, mental health services to offenders with significant mental health challenges to contribute to their safe reintegration into the community.

Key activities include providing specialized mental health support and services to address mental health needs (e.g., crisis intervention and counselling), and links to community agencies.

Performance Analysis and Lessons Learned

Result for offenders receiving community mental health services was below the anticipated result. In 2015–16, 19.9 percent of the offenders in the community received a community mental health service which is below the 22 percent target. The lower result can be linked to a decrease in Parole Board of Canada conditions for mental health services. Specifically, Parole Board of Canada conditions for mental health services decreased in 2015–16 as compared to 2014–15. For example, conditions for Psychological Services decreased by 14 percent and Psychiatric Services decreased by 12 percent.

This indicator reports on the number of offenders who received a mental health services and is not a reflection of need of the offender population, therefore the target lacks direct relevance. CSC continues to collaborate with the Parole Board of Canada in order to provide continuity of mental health services to offenders with mental health challenges in the community and is modifying the indicator to make it more meaningful.